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gwinnettehc
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January 24, 2014 at 6:29 am
Hi,
Since yesterday we’ve not been able accept payments for classes. I tried to register for one myself and payment didn’t go through. When I click the button to submit payment, it looks like everything is working but then I get a Pending Payment status and icon.
We haven’t changed anything or added any plugins that have conflicted with it. I did update the plugin yesterday to the latest version but was still having the same problem.
WordPress and the EE plugins are all up-to-date.
Here’s a link to the class I tried to register for:
https://gwinnettehc.org/event-registration-2/?ee=723
Please help, thanks!
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Dean
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January 24, 2014 at 7:00 am
Hi,
Have you double checked that the PayPal Pro settings are correct?
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gwinnettehc
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January 24, 2014 at 8:53 am
Hi Dean,
The PayPal Pro settings are correct.
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Josh
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January 24, 2014 at 9:05 am
Hi Gabriele,
Does the payment attempt get posted in the PayPal account?
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gwinnettehc
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January 24, 2014 at 9:08 am
Payment’s not being posted to our PayPal account.
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Josh
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January 24, 2014 at 9:55 am
Hi Gabriele,
I ran a registration test and there are some script errors on the page that are not allowing the payment form to be submitted. I’m not sure what they are being caused by. Can you try a quick registration test will all of the other plugins deactivated? This will help narrow down the issue.
Also, another thing to check is the /wp-content/uploads/espresso/gateways folder. Please make sure there are no files in that location.
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gwinnettehc
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January 24, 2014 at 10:17 am
I deactivated all plugins except the EE plugins. Still showing as pending.
There are tons of files in the /wp-content/uploads/espresso/gateways folder.
If I recall correctly, it was a solution to an old question I posted a long time ago. Should I delete all of them?
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Josh
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January 24, 2014 at 10:58 am
Hi Gabriele,
It’s likely this one:
https://eventespresso.com/topic/double-charging-in-paypal-payments-pro/
So this changes things a bit. It should be verified whether it’s the custom paypal files or not. You can verify this by following these steps in order:
1) Deactivate the PayPal Pro gateway
2) FTP in to your server and rename /wp-content/uploads/espresso/gateways to /wp-content/uploads/espresso/gateways-old
3) Refresh the Event Espresso>Payment settings page
4) Reactivate the PayPal Pro gateway
5) Test a registration
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gwinnettehc
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January 24, 2014 at 12:28 pm
This worked, thanks for your help!
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