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Allen
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February 19, 2025 at 3:43 pm
I have been using EE for our annual event for years, mostly without issue. However, this year – many people are experiencing errors when trying ti submit payment.
I know I recently had to enable some new Paypal thing. Was I supposed to un-install something else?
Sorry, I am not very technically-capable to find error logs and diagnose these things. I just want/need it to work.
Does this sound common? Any advice you can provide?
Can we hire you guys to help fix the problem?
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Garth
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February 19, 2025 at 4:55 pm
Hi Allen,
Yes, you are a smart man and together we can get this fixed fast. We can login and look into it for you if you purchase a support token here: https://eventespresso.com/product/premium-support-token/
It appears that PayPal Smart Buttons is experiencing issues. We recommend switching to PayPal Commerce, as this is the recommended path forward. We can handle the setup for you, but you’ll need to log in and authenticate your PayPal account to complete the process.
After you purchase the support token you will be redirected to your account page. Click the link: “Redeem your support token(s) now through this form”. Once we have access we can get started.
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Allen
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February 26, 2025 at 7:10 am
Hi Garth, I already activated PayPal Commerce, based on the EE instructions. Maybe I did something wrong or missed some setting.
I will get a token and look forward to you guys being able to help
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Garth
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February 28, 2025 at 1:30 pm
I believe Tony resolved this for you. If you need more help, please reply to the email.
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