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Payments combining across various events in EE3

Posted: November 1, 2017 at 4:04 am

Sarah Schoeller

November 1, 2017 at 4:04 am

We’re finding that payments are combining on the exported excel lists if a customer pays for multiple events.
Is there a way to stop this so payments for each event are only relevant to that event?

Also, any update on EE4 and Square?



  • Support Staff

November 1, 2017 at 4:14 am

Hi Sarah,

Do you mean if a user registers onto multiple events in a single checkout using the Multi Event Registration Add-on?

Can you provide the steps to reproduce so I can investigate this, please?

We don’t have any further updates for a SquareUp payment method currently but I’ve requested some feedback from our developers to where the add-on is at.

Sarah Schoeller

November 1, 2017 at 10:52 pm

Yes, when we export the list, their payments are combined against the one event. Eg. Customer registers for Event 1, 2 and 3 which are $50 each.
When we export the list, it says the customer has purchased one ticket at $150, rather than $50 for each event.
Thanks for the update. We’re hoping to switch to EE4 when Square is available.


  • Support Staff

November 8, 2017 at 7:20 am

Hi Sarah,

There isn’t a way to break the amount paid into each event with EE3. What it does is it takes the total amount paid and applies that number to the first event in the transaction. You can look at the price column to see the ticket price for each event.

The support post ‘Payments combining across various events in EE3’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Josh 2 years, 7 months ago ago

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