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JVA Consulting
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August 27, 2013 at 2:43 pm
We’ve recent seen a handful of transactions where people are registering for events, paying through Authorize.net, receiving confirmation emails showing payment is complete, but in our backend it shows Payment Declined.
We’re currently running EE 3.1.33.3.P
Is this an issue that you’ve seen before? If not, what information can I provide to get to this resolved?
Thanks for your help!
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Josh
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August 28, 2013 at 9:29 am
There should be a record of the transaction in uploads/espresso/logs/espresso_log.txt. Can you look in there and find the transaction and see what response authorize.net sent?
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JVA Consulting
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August 28, 2013 at 11:40 am
Sure. Here it is (with personal info deleted)
Payment for: Last, First|| attendee_session id: 69ecfa13d08fbe3904f3248eb874144b-51d4a576c28972.31881256|| registration id: 86-51d4a61842506|| transaction details: a:51:{s:8:”approved”;b:0;s:8:”declined”;b:0;s:5:”error”;b:1;s:4:”held”;b:0;s:13:”response_code”;s:1:”3″;s:16:”response_subcode”;s:1:”1″;s:20:”response_reason_code”;s:2:”11″;s:20:”response_reason_text”;s:43:”A duplicate transaction has been submitted.”;s:18:”authorization_code”;s:0:””;s:12:”avs_response”;s:1:”P”;s:14:”transaction_id”;s:1:”0″;s:14:”invoice_number”;s:20:”au-69ecfa13d08fbe390″;s:11:”description”;s:0:””;s:6:”amount”;s:5:”99.00″;s:6:”method”;s:2:”CC”;s:16:”transaction_type”;s:12:”auth_capture”;s:11:”customer_id”;s:3:”782″;s:10:”first_name”;s:5:”First”;s:9:”last_name”;s:5:”Last”;s:7:”company”;s:0:””;s:7:”address”;s:14:”0000 1st Ave”;s:4:”city”;s:6:”Denver”;s:5:”state”;s:8:”Colorado”;s:8:”zip_code”;s:5:”80218″;s:7:”country”;s:0:””;s:5:”phone”;s:0:””;s:3:”fax”;s:0:””;s:13:”email_address”;s:17:”email@gmail.com”;s:18:”ship_to_first_name”;s:0:””;s:17:”ship_to_last_name”;s:0:””;s:15:”ship_to_company”;s:0:””;s:15:”ship_to_address”;s:0:””;s:12:”ship_to_city”;s:0:””;s:13:”ship_to_state”;s:0:””;s:16:”ship_to_zip_code”;s:0:””;s:15:”ship_to_country”;s:0:””;s:3:”tax”;s:0:””;s:4:”duty”;s:0:””;s:7:”freight”;s:0:””;s:10:”tax_exempt”;s:0:””;s:21:”purchase_order_number”;s:0:””;s:8:”md5_hash”;s:32:”53C5DD045F2558421D8491F67A0363B7″;s:18:”card_code_response”;s:0:””;s:13:”cavv_response”;s:0:””;s:14:”account_number”;s:8:”XXXX9953″;s:9:”card_type”;s:4:”Visa”;s:15:”split_tender_id”;s:0:””;s:16:”requested_amount”;s:0:””;s:15:”balance_on_card”;s:0:””;s:8:”response”;s:398:”|3|,|1|,|11|,|A duplicate transaction has been submitted.|,||,|P|,|0|,|au-69ecfa13d08fbe390|,||,|99.00|,|CC|,|auth_capture|,|782|,|First|,|Last|,||,|0000 1st Ave|,|Denver|,|Colorado|,|80218|,||,||,||,|email@gmail.com|,||,||,||,||,||,||,||,||,||,||,||,||,||,|53C5DD045F2558421D8491F67A0363B7|,||,||,||,||,||,||,||,||,||,||,||,||,|XXXX9953|,|Visa|,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||,||”;s:13:”error_message”;s:361:”<p><strong class=”credit_card_failure”>Attention: your transaction was declined for the following reason(s):<br />A duplicate transaction has been submitted.<br /><span class=”response_code”>Response Code: 3<br /></span><span class=”response_subcode”>Response Subcode: 1</span></p><p>To try again, please click here.</p> “;}
[ 2013-07-10 15:41:34 ] payment_page.php -> event_espresso_pay
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Josh
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August 28, 2013 at 11:56 am
Had they tried paying within two minutes before this transaction? According to this documentation at Authorize.net they’ll decline a 2nd payment attempt within two minutes:
http://support.authorize.net/authkb/index?page=content&id=A425&actp=LIST
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JVA Consulting
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August 28, 2013 at 12:16 pm
I can check that out. Out of curiosity, do you think that registering for two separate events with the same price within two minutes would trigger this action?
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JVA Consulting
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August 28, 2013 at 1:59 pm
Also, Authorize.net DID approve the transaction. The user received confirmation that her payment was accepted. The only place it shows as declined was in EE.
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Josh
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August 28, 2013 at 8:37 pm
Event Espresso will typically only show a declined payment if Authorize.net sends a declined payment response.
I can’t say for certain why it would send your server a declined payment response, unless the first attempt was declined, then the customer tried again and it was accepted, and the accepted response wasn’t sent/did not make it back to your server.
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