Home Forums Event Espresso Premium [PAYMENT_URL] Takes Users to Blank Page

[PAYMENT_URL] Takes Users to Blank Page

Posted: July 7, 2021 at 1:57 pm

Amy Lepre

July 7, 2021 at 1:57 pm

I am using the [PAYMENT_URL] shortcode in my Registration Pending Payment messages. When users click the link they get to a blank page on our site.

Seth Shoultes

  • Support Staff

July 8, 2021 at 9:25 am

Hi Amy,

Can you please share one of the links that are not working? You can share it as a Private Reply in this thread.

Amy Lepre

July 8, 2021 at 7:02 pm

This reply has been marked as private.


  • Support Staff

July 9, 2021 at 6:02 am

Hmm, strange.

Do you have an event I can register onto to view the full registration steps?

If not can you create a temp test event (setting the date far into the future should keep it out of view for your users for the most part) and post a link to the event here, please?

Amy Lepre

July 9, 2021 at 11:40 am

This reply has been marked as private.


  • Support Staff

July 12, 2021 at 10:50 am

Ok, so the problem is down to how payments are applied to registrations in the background and the use of the price modifier add-on.

The original registration has a ticket value of XX and an ‘add-on’ item from the price modifier add-on at YY. There has been a payment applied that covers the XX amount so I assume the user didn’t select the add-on item and it’s then been added on later?

The reason for the blank page is right now EE see pulls a registration amount for XX and then a payment for XX, cancelling out the amount due meaning there nothing to pay for the registration. I know there is an add-on item added to the transaction, meaning monies are owed but that’s not taken into account on the Single Page Checkout Page.

I’ll need to check with our developers to see what options we have for this and will post any feedback given.

The support post ‘[PAYMENT_URL] Takes Users to Blank Page’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso