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[payment_url] no payment options

Posted: August 21, 2012 at 4:49 am

Viewing 8 reply threads


Kevin Vayro

August 21, 2012 at 4:49 am

When I send an invoice to a customer to remind them of a payment and they click they payment url in the email, there are no payment options on the page on my site that it redirects to.

How do I add an option so that customers can complete outstanding payments?


Sidney Harrell

August 21, 2012 at 10:06 am

Is it going to the Thank You page? When they go there, and the payment is not completed, it should display the active payment gateway options under the payment overview section.


Kevin Vayro

August 21, 2012 at 10:24 am

Yes it directs to the thank you page and the payment overview section is there but no options to pay.


Chris Reynolds

  • Support Staff

August 21, 2012 at 3:17 pm

Do you have any payment options active other than Invoice?


Kevin Vayro

August 21, 2012 at 3:45 pm

I have paypal active. Payments work fine as I am accepting payments however some people have not completed the registration and when they click the link in the email sent, there is no option to pay.


Chris Reynolds

  • Support Staff

August 21, 2012 at 4:23 pm

Right, but it should be displaying on that page if they haven’t paid. What version of Event Espresso are you running?


Kevin Vayro

August 21, 2012 at 4:31 pm

I’m using version 3.1.26.P. I have attached an image so you can see what I am seeing when I tested it. When I look at the source I can see there is a section for payment options but nothing there.

Screenshot


Josh

  • Support Staff

August 21, 2012 at 8:35 pm

You can enable payment options for pending payments by enabling the setting in Event Espresso -> General Settings under Advanced Options labeled “Show payment options for “Pending Payments” on the Payment Overview page?”


Kevin Vayro

August 22, 2012 at 4:07 am

Thanks Josh! Thats sorted it.

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