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Kevin Vayro
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August 21, 2012 at 4:49 am
When I send an invoice to a customer to remind them of a payment and they click they payment url in the email, there are no payment options on the page on my site that it redirects to.
How do I add an option so that customers can complete outstanding payments?
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Sidney Harrell
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August 21, 2012 at 10:06 am
Is it going to the Thank You page? When they go there, and the payment is not completed, it should display the active payment gateway options under the payment overview section.
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Kevin Vayro
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August 21, 2012 at 10:24 am
Yes it directs to the thank you page and the payment overview section is there but no options to pay.
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Chris Reynolds
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August 21, 2012 at 3:17 pm
Do you have any payment options active other than Invoice?
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Kevin Vayro
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August 21, 2012 at 3:45 pm
I have paypal active. Payments work fine as I am accepting payments however some people have not completed the registration and when they click the link in the email sent, there is no option to pay.
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Chris Reynolds
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August 21, 2012 at 4:23 pm
Right, but it should be displaying on that page if they haven’t paid. What version of Event Espresso are you running?
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Kevin Vayro
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August 21, 2012 at 4:31 pm
I’m using version 3.1.26.P. I have attached an image so you can see what I am seeing when I tested it. When I look at the source I can see there is a section for payment options but nothing there.
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Josh
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August 21, 2012 at 8:35 pm
You can enable payment options for pending payments by enabling the setting in Event Espresso -> General Settings under Advanced Options labeled “Show payment options for “Pending Payments” on the Payment Overview page?”
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Kevin Vayro
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August 22, 2012 at 4:07 am
Thanks Josh! Thats sorted it.
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