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minikhoegh
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July 28, 2022 at 4:41 pm
Hi,
I have set up Quickpay. But at the final page where I enter all the neccesary card details, it fails to do the payment. It says something wrong.
What can I do to fix this issue?
Best regards
Minik
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Tony
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July 28, 2022 at 4:49 pm
Hi there,
We (EventEspresso.com) do not have an integration with QuickPay.
May I ask which QuickPay payment method you are using?
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minikhoegh
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July 28, 2022 at 4:55 pm
Hi,
I bought it because it sayed that it was integrated with quickpay?
I am using the QuickPay, which also is a possibility in the payment method inside payment methods.
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Tony
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July 28, 2022 at 5:34 pm
I bought it because it sayed that it was integrated with quickpay?
Where did you see Quickpay listed?
I am using the QuickPay, which also is a possibility in the payment method inside payment methods.
Within Event Espresso? Can you add a screenshot?
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minikhoegh
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July 28, 2022 at 5:39 pm
It is listed on my screen:
/Users/minik/Desktop/Skærmbillede 2022-07-29 kl. 00.52.36.png
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Tony
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July 28, 2022 at 5:44 pm
I can’t view those, you’ll need to host the image and post a link here.
See: https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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minikhoegh
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July 28, 2022 at 5:50 pm
This reply has been marked as private.
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minikhoegh
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July 28, 2022 at 5:53 pm
This reply has been marked as private.
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minikhoegh
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July 28, 2022 at 5:55 pm
This reply has been marked as private.
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Tony
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July 29, 2022 at 2:13 am
I’ve set your replies to private as your key is visible within them.
That’s not a payment method from ourselves, it has been created by a 3rd party.
I assume it’s this one? https://wordpress.org/plugins/ee4-quickpay/
We don’t provide support for add-ons we did not create and I’ve never even tested the above so I don’t know how it works.
What error shows up when you try to pay? Can you include a screenshot of that?
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minikhoegh
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August 4, 2022 at 5:42 am
This reply has been marked as private.
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Tony
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August 4, 2022 at 7:42 am
Okay, I assume I can get a refund?
Sure, we have a 30 day money back guarantee:
https://eventespresso.com/pricing/#:~:text=30%20Day%20Money%2Dback%20Guarantee
But to be clear here, you’re asking for a refund because a 3rd party payment method we didn’t create has an issue which is outside of our control.
If you wish to use Event Espresso 4 with QuickPay I recommend you contact the author of that payment method and ask them to investigate the issue, they know their code and how they integrate with Quickpay better than anyone else.
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minikhoegh
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August 9, 2022 at 5:45 am
Please make the refund, i havent had any success with the payment module.
How do we proceed from here?
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Joao Victor
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August 9, 2022 at 7:03 pm
Hi there,
I am Joao from the Event Espresso support team.
We are sorry everything did not match your expectations. You can proceed with the refund request here: https://eventespresso.com/request-a-refund/
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minikhoegh
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August 14, 2022 at 6:44 am
Hi Toni & Joao,
Thank you for your support.
I want to make one more try of this. I have deleted everything and startet from bottom.
I think maybe the old database from the previous website made the difficulties. I am installing everything again. I think it will succeed.
But can i still download the quickpay payment? I can not see it anymore.
Best regards
Minik
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minikhoegh
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August 14, 2022 at 7:15 am
Dear team,
I manages to find the 3-rd part quickpay trough my backups. I managed to make a payment with success 🙂 Now I can proceed with my projekt.
I deleted all my database, it succeeded the payment.
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Tony
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August 15, 2022 at 4:34 am
Hi there,
I’m glad you found a solution for this.
Again just to clarify this:
But can i still download the quickpay payment? I can not see it anymore.
We (EventEspresso.com) do not have QuickPay payment method, there has never been a download available from ourselves for that payment method so I assume you are using this one:
https://wordpress.org/plugins/ee4-quickpay/
If you go to Dashboard -> Plugins
Search for ‘Event Espresso – QuickPay’ and if you find this:
https://monosnap.com/file/EOs48Yw6iJVds0P3MScpsw1RVFMCUM
Notice how the author shows as ‘PerfectSolution’ (vs the Quickbook example which is one of ours and shows as Event Espresso for the author), that’s not a payment method developed by ourselves but rather a 3rd party so you download that from wherever they host the plugin (in my example WordPress.org) and not directly from ourselves.
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