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Payment Status and Email confirmation

Posted: September 15, 2012 at 2:11 pm


straycatco

September 15, 2012 at 2:11 pm

When someone registers for our event we receive their registration and they and us both receive an email for the registration and the status is saved as pending. The problem is that the payment is then made however the status does change to paid and a email confirmation is not sent. I am using First Data. The payment goes through but I receive no confirmation and the payment status does not show as paid. It still says pending???

  • This topic was modified 11 years, 7 months ago by  straycatco.


Chris Reynolds

  • Support Staff

September 18, 2012 at 12:44 pm

Which FirstData gateway are you using?


Troy

September 18, 2012 at 2:43 pm

I am having the same issue with Paypal Pro. It had always worked in the past up until I updated to latest release. Payment was made successfully but attendee is still showing incomplete. I just got off the phone with PayPal and they say the issue lies with us.


Sidney Harrell

September 18, 2012 at 8:57 pm

Hey Troy,
I just finished debugging this problem for one of our other customers. It turned out to be a db query bug that has been fixed in the latest release, 3.1.27.P, that came out today. Go ahead and update, and see if that fixes the problem for you.

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