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Payment shows complete but payment not taken yet. PayPal

Posted: November 29, 2012 at 12:02 pm


Dave Wilkinson

November 29, 2012 at 12:02 pm

Hi,
Have the multi event addon / members addon also.

Strange problem. – as soon as I click “Confirm and go to payment page” I enter the payments overview page to pay with the paypal link (image) but the payment status is set to complete within the users events management and also in the attendee report.

Payment Status: Completed [ View/Edit Payment ]
Transaction ID: N/A
Date Paid: N/A
Total Amount Owing: £8.95
Total Amount Paid to Date: £0.00

“Default Payment Status” is set to incomplete in General Settings?
This site was hoping to go live but only discovered this while doing the final testing.

Regards

Dave


Josh

  • Support Staff

November 29, 2012 at 12:08 pm

Hi Dave,

Which versions of Event Espresso and the add-ons are active right now?

Can you also check within the event editor and look for the default payment setting in the event options? This will override the global setting that is set in the General options.


Dave Wilkinson

November 29, 2012 at 12:12 pm

Hi Josh,

Default Payment Status for Event: No Change

EE is Version 3.1.28.5.P
EE MER is Version 1.0.4

Dave


Josh

  • Support Staff

November 29, 2012 at 12:16 pm

You mentioned Members / WP user integration is installed too. Which version is that one on?

Also, can you post a link to the registration page so that I can run a test?


Dave Wilkinson

November 29, 2012 at 12:22 pm

EE MA Version 1.9.5.1 EE Cal Version 2.0.3 User created, sent to

Once loged in, click on events and choose Elvis 12/1/12 – Would you like wordpress admin? D


Josh

  • Support Staff

November 29, 2012 at 1:23 pm

Hi Dave,

In the future, please do not post log in credentials to a public forum.

Has anything been modified? This doesn’t look like a stock installation of Event Espresso.


Dave Wilkinson

November 29, 2012 at 2:55 pm

Hi,

I have made a few formatting changes but I guess I can reinstall it and do all the formatting again.

Sorry about the logon but there was no website listed :/


Josh

  • Support Staff

November 29, 2012 at 3:19 pm

Before you go through that, which changes were made?

Can you check in the /wp-content/uploads/espresso/logs directory for the paypal ipn log file and check for errors?


Dave Wilkinson

November 29, 2012 at 4:09 pm

It doesn’t get to the paypal point before it registers complete.
Off the top of my head all I have done is removed the function to cancel an event.

I am going to reinstall it after I have backed it up.


Dave Wilkinson

November 30, 2012 at 6:30 am

Reinstalled all the plugins – not made any changes but still shows the item completed.


Josh

  • Support Staff

November 30, 2012 at 7:45 am

Hi Dave,

I went to check and it appears that Event Espresso is not installed right now.


Dave Wilkinson

November 30, 2012 at 8:00 am

installing a previous version as i knew it worked before :/
I will update when I have uploaded it!


Dave Wilkinson

November 30, 2012 at 9:52 am

Hi,

I am using;
EE Version 3.1.28.3.P
EE Cal Version 2.0.3
EE MA Version 1.9.5.1
EE MAR Version 1.0.4

No changes to files with regards to formatting.

Deleted the expresso entries within the database

Seems to be working now
Will take a backup and then try and update EE


Dave Wilkinson

November 30, 2012 at 10:03 am

Spoke to soon – tried a new event and it showed complete.


Dave Wilkinson

November 30, 2012 at 10:10 am

getting this error;
Event Espresso attendee data needs to be updated

Should I follow the http://eventespresso.com/topic/update-attendee-data-error-message/ instrutions?


Dave Wilkinson

November 30, 2012 at 10:16 am

If I dont use the shopping cart function the payment status is correct – i.e. Incomplete.

But if I use the multi event plugin I get it showing complete when I click the “Confirm and go to payment page”

but not the incomplete item, just the new item i had added to cart


Josh

  • Support Staff

November 30, 2012 at 11:50 am

Hi Dave,

Do you have any templates in /wp-content/uploads/espresso/templates? Specifically any of the multi-registration or shopping_cart.php templates?

The “Need to update attendees” issue may be from downgrading to 28.3, which we don’t recommend doing because 28.4 fixed a critical bug. There is a button on the support page that you can navigate to by going to Event Espresso>Support in the sidebar navigation of your site’s admin that will update the attendees.


Josh

  • Support Staff

November 30, 2012 at 11:52 am

Another thing to check is the /wp-content/uploads/espresso/gateways directory. If there are files there from an older version, it will cause issues on the checkout page.


Dave Wilkinson

November 30, 2012 at 11:54 am

Both folders are empty.

I will do the update to 28.5 but I am sure that this was the version that worked correctly :/


Dave Wilkinson

November 30, 2012 at 12:26 pm

Upgraded to 28.5 – seems to be working correctly.
Cart items showing incomplete. 🙂


Dave Wilkinson

November 30, 2012 at 3:34 pm

Sorry to say – its intermittent. sometimes it will show complete. others incomplete.

I will keep looking but its definitely when its added to the cart and you get to the “post_multi_attendee” page


Josh

  • Support Staff

November 30, 2012 at 5:30 pm

Do you have any of the events set up to have a default payment status of “Complete”?


Dave Wilkinson

December 4, 2012 at 1:45 pm

Hi made an event, default payment left as “no change” – added to cart, processed to the point of payment – payment shows as complete.

Deleted the attendee.

Same event, changed default payment set as “incomplete” – added to cart, processed to the point of payment – again payment shows as complete.

Still confused.

If i follow the who transaction through and pay via paypal then i look at the attendees report i see its complete with my paypal transaction.


Josh

  • Support Staff

December 5, 2012 at 8:51 am

Hi Dave,

This sounds like there may be some session variables that aren’t getting cleared out from an earlier test. Can you try either of these:

1) You can start with a new registration in a new “incognito” window (in the Chrome browser) or Start Private Browsing (in Firefox) and run a test registration.

2) You can navigate to the page that has the espresso_cancelled shortcode, and this will clear out the session variables from any previous tests.

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Updated by  Josh 8 years, 1 month ago ago

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