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Safety City
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May 4, 2017 at 12:55 am
Hi there,
We have an issue with pending payments. We have a couple pending payments on events but when we send the payment reminder and the receiver tries to apply the payment, the following message comes up.
I have set up a test event and no other ticket has been sold.
What can we do here to solve the issue.
Thank you.
Kerstin
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Registration Checkout
Sold Out
We’re Sorry
It appears that the event you were about to make a payment for has sold additional tickets since you first registered, and there are no longer enough spaces left to accommodate your selections. You may continue to pay and secure the available space(s) remaining, or simply cancel if you no longer wish to purchase. If you have already made a partial payment towards this event, please contact the event administrator for a refund.
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Josh
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May 4, 2017 at 1:29 pm
Hi Kerstin,
Can you post a link to the test event so we can take a look?
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Safety City
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May 4, 2017 at 4:19 pm
Hi Josh,
This is the site http://www.safetycity.ca/community-programs/ and the test event is December 31 2017.
Thank you.
Kerstin
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Josh
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May 5, 2017 at 7:32 am
Hi Kerstin,
May I ask what is the ticket QTY limit set for the test event’s ticket and what’s set for the Datetime registration limit?
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Safety City
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May 5, 2017 at 10:33 am
Hi Josh,
I have set it to one for this event.
I have just send a reminder to pay for the event again and it shows a we are sorry message again.
http://prntscr.com/f4hvrr
http://prntscr.com/f4hw4q
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Josh
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May 5, 2017 at 10:56 am
The limit of 1 is the reason you’re seeing the sold out message for the test event. Do you see in the first screenshot that it has a 1 for RSrvd? That means there’s 1 reserved ticket so until that reservation expires, the event is considered sold out.
Do the other events where people are seeing the sold out message have something other than 0 for the Rsrvd count? If so, you can go to Event Espresso > Maintenance > Reset and you click on the Reset Ticket and Datetime Reserved Counts button.
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Safety City
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May 5, 2017 at 1:00 pm
Hi Josh, that is very helpful. Thank you.
I tried the process all over:
– I created a new event.
– I attempted to sign up
– From the backend I send the payment reminder
– The message was that this event was booked and spaces are no longer available
– I then went into the maintenance section and did the reset
– It still looks like it is reserved
– In the registration overview I am now on the waiting list.
– I have send the payment reminder again but didn’t receive anything
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http://prntscr.com/f4jjt1
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Josh
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May 5, 2017 at 1:20 pm
Hi Kerstin,
Waitlists aren’t implemented yet. What you’re seeing in your tests is the event is technically sold out (because its limit is 1, and the reserved count is also 1). In order to get that reserved count back to 0 with that current registration in session, you’ll have to finalize the registration. Which can be done by selecting an offline payment method (like pay by check) then click on finalize.
To help with the real events, you’ll need to make sure that the total reserved count + sold count is less than the datetime limit, before you send out a payment reminder.
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Safety City
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May 5, 2017 at 1:37 pm
Hi Jov,
Sorry, I don’t really understand. The person that tries to pay for the event wants to pay by credit card and not by check or in cash.
How do select the offline payment?
Would that be here:
http://prntscr.com/f4k4wt
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Josh
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May 5, 2017 at 1:50 pm
When I mentioned selecting an offline payment, I was referring to you testing that one test event that has a limit of 1.
Please be sure to check that the total reserved count + sold count is less than the datetime limit, before you send out a payment reminder. If the reserved count is more than zero for a live event, you can reset that count using the button I mentioned earlier.
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