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Payment refund process

Posted: April 1, 2015 at 7:31 am


Anil Khanna

April 1, 2015 at 7:31 am

Hi Support,

Please let me know the steps for “refund payment”.
If i canceled my event(purchased using PayPal pro), how can payment refund process work in this case from admin side?
Please provide me steps.

Thanks


Lorenzo Orlando Caum

  • Support Staff

    •

April 1, 2015 at 7:47 am

Hi Anil,

Refunds in Event Espresso 4 are currently a two step process. First, apply the refund through the transactional details screen of Event Espresso in your WP-admin (WP dashboard).

Then login to your PayPal merchant account and process the refund.

Thanks

—
Lorenzo


Anil Khanna

April 2, 2015 at 1:05 am

I think we purchase EE3?


Dean

April 2, 2015 at 4:39 am

It’s similar: Go to event overview, click attendees for the event in question, find the attendee and click them. Then on the right hand side click view/edit payment. From there you can apply a refund. Then go to your PayPal account and apply a refund.

The support post ‘Payment refund process’ is closed to new replies.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Dean 9 years, 1 month ago ago

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