Support

Home › Forums › Event Espresso Premium › Payment Received not working for Admin

Payment Received not working for Admin

Posted: February 27, 2021 at 10:26 am


Steve Amis

February 27, 2021 at 10:26 am

The Payment Received to admin is not sending. In Messages it is grayed out but when I open the template it is set to “active.” How can I fix this?


Tony

  • Support Staff

    •

March 1, 2021 at 4:13 am

Hi there,

A message template will be greyed out if the toggle is set to be inactive, or the is no shortcode in the ‘To’ field for the template (if the template sends to nothing, it is effectively disabled).

By default the Event Admin context on the Paymen Recieved message type will not have a shortcode set, so edit the template and add whatever shortcode you want to use there.

For the email address set in Event Espresso -> General Settings -> Primary Contact Email, use [CO_EMAIL]. If you want to use the email address of whatever user account is set as the author, use [EVENT_AUTHOR_EMAIL].

The support post ‘Payment Received not working for Admin’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Tony 3 years, 1 month ago ago

Topic Tags

Notifications

This topic is: not resolved
Event Espresso