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Palladio
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September 28, 2017 at 2:49 am
Hi guys, could you have a look at the standard template for the payment received message to the primary recipient? I had taken away the ticket’s detailed description, and as a consequence the test mail was interspersed with coding text. Now I’ve reset the template, and the mail is empty.
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Tony
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September 28, 2017 at 3:36 am
Hi there
I had taken away the ticket’s detailed description, and as a consequence the test mail was interspersed with coding tex
It sounds like when you removed the details you removed one (or more) of the HTML tags within the content and broke the layout.
Now I’ve reset the template, and the mail is empty.
Within the admin or when sent?
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Palladio
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September 28, 2017 at 4:31 am
1. yes – so what do I have to cancel if I want to take out: [TICKET_DESCRIPTION] in the ticket list?
2. when sent.
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Tony
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September 28, 2017 at 4:39 am
1. yes – so what do I have to cancel if I want to take out: [TICKET_DESCRIPTION] in the ticket list?
Remove this code – http://take.ms/tfoSw
2. when sent.
Usually that means its an issue with the mail server or somewhere along the way the email is being marked as spam.
Try using a transactional email service to send the emails and see if that fixes it, we have some listed here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Palladio
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September 28, 2017 at 6:43 am
That did the trick, thanks!
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Tony
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September 28, 2017 at 8:13 am
You’re most welcome.
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