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Payment received email not sending

Posted: February 26, 2018 at 11:02 am


Doug Esselburn

February 26, 2018 at 11:02 am

I have been testing an event registration and cannot get the payment received message to send.

I am using paypal and running a complete registration with payment. The message activity list shows that the message was sent but I am not receiving it. I have clicked resend and also have reset the message template to default as well. nothing seems to work. I have a custom registration confirmation email that is being sent and received correctly.


Josh

  • Support Staff

February 26, 2018 at 11:29 am

Hi Doug,

If you go to test sending an email from the Payment Received Message template editor, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.

You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/

It’s important to discern whether the emails are actually not getting sent, or if they’re actually getting sent, but not received. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

http://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

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Updated by  Josh 9 months, 2 weeks ago ago

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