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Payment received and Tracked but Listed as "abandoned"

Posted: June 23, 2016 at 4:40 pm

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Trevor Tessier

June 23, 2016 at 4:40 pm

Just wondering the reasons this may occur, for troubleshooting.
A person registered 4 tickets. Payment was received. Looking at their record it says it was received and the transaction number was tracked etc. But they are not in the export list because their status is “abandoned”.

Any ideas?


Trevor Tessier

June 23, 2016 at 4:41 pm

Sorry and
– EE4 4.8.43.p
– latest wp-version


Tony

  • Support Staff

    •

June 24, 2016 at 4:39 am

Hi Trevor,

Which payment method did the user user for this?


Trevor Tessier

June 24, 2016 at 9:29 am

We only have Paypal as an option.


Tony

  • Support Staff

    •

June 24, 2016 at 10:38 am

I’m assuming PayPal Standard?

Did the registration itself update to Approved or did the registration remain ‘Pending Payment’?

DO you have auto return enabled within your PayPal account?
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Updated by Tony 8 years, 6 months ago ago

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