Support

May 8, 2017 at 1:16 pm

Hi Bob,

When a person selects a ticket quantity and clicks the “Add to Event” button, they get a very confusing popup that presents too many options. This is the first place I lose them and have no record of their visit. I recommend just going directly to the registration page and putting the “View Cart” and “Return to Events List” buttons on that page as options.

If you think the pop up message there is confusing, then you can deactivate the Multi Event Registration add-on, which will elminate the pop up and remove/simplify the process.

The next place I lose people is when they push the “Proceed to Payment Options” button. If they haven’t completed a required field, it shows in red, but it is often scrolled off the top of the page. There needs to be a message just above the “Proceed…” button that says “Please complete the required fields (see above)”

Have you considered making fewer required fields? Also, do you have the very latest version of Event Espresso 4 installed? The reason I ask is because the recent update adds a validation message box that lists the missing fields.

Finally, when they get to the payment options, there is no explicit way to accept credit cards if I can only take PayPal. If they click PayPal, they see that it can take credit cards, but they won’t click PayPal because they don’t want to use it. There needs to be a way of showing them that they can use a credit card, even if it has to go through PayPal. This has been reported to me many times as a reason why people aren’t paying and leaving me with a mess to clean up. I need to call them, assure them that it is OK and even walk them through the steps online.

Have you considered using another gateway like Stripe instead of PayPal? If they don’t want to use PayPal, then a good solution is don’t offer PayPal as the way to make online payments.

And finally, If they register without paying, there doesn’t seem to be a way for them to come back and pay. It’s all on me as the admin to do this.

There is a way for them to come back and pay, but they will need the registration URL for their prior registration. If you’re using one of default the pending payment or payment reminder templates (or even the receipt template) those include a link to return to the site and pay.

May 9, 2017 at 10:03 am

Re MER, it is activated, but I can’t see any settings options that apply to it. What do I have to do to make your suggestion work?

You deactivate the MER plugin because it has no settings or options. When MER is activated, you’ll get the modals that pop up and the extra cart step that you don’t desire. If MER is deactivated, no extra cart step or modals.

Re Required Fields: I have cut them down substantially, but they appear at the top of the form. The message needs to appear right where the submit button is, otherwise people will click the button and nothing appears on the screen to let them know what the problem is.

It sounds like you don’t have the current version of Event Espresso 4 activated, and that’s why I asked if you have very latest version of Event Espresso 4 installed. This is because the newer versions of Event Espresso include a validation message box that lists the missing fields, and that validation box appears just above the button if the form doesn’t validate.