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Payment Page not working since moving to root directory.

Posted: July 5, 2012 at 8:41 am


July 5, 2012 at 8:41 am


I recently set up a new site using Event Espresso (Version for a client. It was set up in a sub-directory during development. When it was ready to go live, I moved it to the root folder. Now, when going through the registration/payment process, I get stopped at the confirmation page. I get to the page with “your registration is not complete until payment is received” and then some errors which look like they’re trying to access a file in the old subdirectory.

Warning: require_once(/home/preludem/public_html/dev/wp-content/plugins/event-espresso. [function.require-once]: failed to open stream: No such file or directory in /home/preludem/public_html/wp-content/plugins/event-espresso. on line 47

Fatal error: require_once() [function.require]: Failed opening required '/home/preludem/public_html/dev/wp-content/plugins/event-espresso.' (include_path='.:/usr/local/php52/pear') in /home/preludem/public_html/wp-content/plugins/event-espresso. on line 47

The website is at and the old subdirectory was called “/dev”

Can you please let me know what is forcing it to look in the “dev” folder so I can correct this immediately? Thank you very much!


  • Support Staff

July 5, 2012 at 12:16 pm

First deactivate, then reactivate the active payment gateway options. This should update the location paths stored in the database.


July 10, 2012 at 1:31 pm

Josh, that did it. Thank you so much for all your help. This was the final piece of the puzzle… now I can bill my client for the site. : )

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