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Payment Overview Page Issue

Posted: November 22, 2012 at 11:02 pm


mhackman

November 22, 2012 at 11:02 pm

After customers pay they are directed to our thank you page: https://secure.authorize.net/gateway/transact.dll Where they should, and before did receive the following information.
* * *Thank You Payment Overview Class/Event: The Whistle Pig Primary Registrant: xxx xxx Payment Type: authorize.net SIM Payment Date: November 23, 2012 Amount Paid/Owed: $28.00 Payment Status: Completed Registration ID: 54-50af05e9bxxxx Transaction ID: 480456xxxx

    • *Now however that information is headed and footed by unnecessary menu information that the transact.dll is pulling from our website. I, for the life of me can not find the location to edit what is shown on the Payment Overview Transaction page. I’m pretty nobber. Any help would be appreciated
  • This topic was modified 11 years, 6 months ago by  mhackman.


Josh

  • Support Staff

November 23, 2012 at 7:32 am

Hi there,

It’s likely that the header and footer info is getting pulled from your theme, but normally the theme is hiding this with CSS.

Can you post a screenshot of the page so we can investigate further?


mhackman

November 23, 2012 at 8:28 pm

http://its-go-time.com/wp-content/uploads/2012/11/ScreenHunter_02-Nov.-23-22.13.jpg

http://its-go-time.com/wp-content/uploads/2012/11/ScreenHunter_01-Nov.-23-22.12.jpg


Chris Reynolds

  • Support Staff

November 27, 2012 at 4:27 pm

Authorize.net attempts to load the page via a cURL request. It’s possible your server is blocking those types of requests to the transact.dll page is just displaying those elements that it can, namely the page with no CSS at all. That’s something you’d need to talk to your host about.

The other possibility from the screenshot is that the page template you are using isn’t loading the CSS file for some reason, but if this is a standard WordPress page and you aren’t using a custom template, then this shouldn’t be an issue.

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