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Payment not showing correct. Shows as incomplete when payment can be found

Posted: March 13, 2019 at 5:23 pm


March 13, 2019 at 5:23 pm

Hello, in the past 6 months I have noticed that there have been times where a customer shows incomplete when in fact they paid. I found 2 such incidents for today’s training event, and 3 last Saturday. This has caused a good deal of issues with the customers who show up for class and dont have a completion certificate because it shows they didn’t pay, when in fact they did. I cannot locate any reason why this is happening. It is causing more work to manually check incomplete registrations (non payment) by logging into or paypal. Please let me know how to fix this.


  • Support Staff

March 15, 2019 at 4:48 am

Hi there,

You mentioned both and PayPal, which EE Payment methods are you using for those?

For example, PayPal Standard, PayPal Express, SIM?

Did the EE Transaction show them as complete, but there registration remained Pending Payment? Or did the Transaction show as Incomplete?


March 15, 2019 at 4:26 pm

I spoke with and have narrowed it down to a time out problem only with and not pay pal. It says the script timed out while trying to post transaction results to it.

It then shows it approved at but incomplete at event expresso


  • Support Staff

March 18, 2019 at 4:31 am

Ok, so if you are getting that error, you’re using SIM.

So is it happening with every transaction or some?

I tried to view the site linked to your license but I get blocked by Sitelock –

If it’s happening for every SIM payment the same could be happening to servers.

Are you using EE3 or EE4?

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Status: closed

Updated by  Tony 11 months, 1 week ago ago

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