Support

May 4, 2023 at 4:40 pm

Hi there,

We have heard of other reports of this happening to one or two other people. But we do not have enough information yet to know why this is happening to some people and not others.

If you’re comfortable with adding a little PHP to your site, add this snippet: https://gist.github.com/Pebblo/d854e7b795cf818a365dea031a9b4f86

You can add that to a custom functions plugin and we have some documentation here:

https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/

Then, enable WP_DEBUG_LOGGING using this in your sites wp-config.php file:

https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug

You will likely already have something like define( ‘WP_DEBUG’, false );, the above snippet replaces that single line.

What all of that will do, is set your site to add PHP errors within /wp-content/debug.log so we can view them and if a payment method is automatically deactivated, it will add a stack trace of WHAT caused it to deactivate which should help narrow the cause down.

May 15, 2023 at 6:38 am

ok, so what exactly did you add to the plugin directory?

The above doc would have you created a directory called myexamplesite

Then a file within that directory called myexamplesite-customizations.php

The directory and filename don’t really matter here, yours may well be different.

Inside that file the first few lines should have:

<?php
/*
Plugin Name: Site plugin for myexamplesite.com
Description: Site specific code for myexamplesite.com
*/
/* Begin Adding Functions Below This Line; Do not include an opening PHP tag as this sample code already includes one! */

If you’ve changed any values, that’s fine but the format should remain the same, that it what tells WordPress its a plugin and what it should display.

After that should be my functions from: https://gist.github.com/Pebblo/d854e7b795cf818a365dea031a9b4f86

May 16, 2023 at 3:48 pm

Then that should show up as a plugin in Dashboard -> Plugins.

Can I take a look? If so I’ll need FTP credentials which you can send using this form:

https://eventespresso.com/send-login-details/

May 17, 2023 at 2:33 pm

Hi there,

So the plugin file was missing the plugin headers, none of this:

<?php
/*
Plugin Name: Site plugin for myexamplesite.com
Description: Site specific code for myexamplesite.com
*/
/* Begin Adding Functions Below This Line; Do not include an opening PHP tag as this sample code already includes one! */

Had been added to the top of the file.

I’ve updated the file and it should now show, can you check in the dashboard please?

May 22, 2023 at 8:58 am

Awesome, please do let me know when it next deactivates.

May 27, 2023 at 3:39 pm

Ok, go to Event Espresso -> General Settings.

Scroll down to the bottom and find ‘UXIP Opt In?’

UNcheck that option and save.

Now reactivate the PayPal Commerce payment method again.

See if it happens again after that.

May 29, 2023 at 5:48 am

Awesome!

Let me know if it happens again and I’ll recheck the logs again.