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Posted: September 10, 2018 at 4:46 am


senetics

September 10, 2018 at 4:46 am

Is it possible to inactivate all payment methods for a pay event?


Tony

  • Support Staff

September 10, 2018 at 5:01 am

Hi there,

Is this just for a specific event on the site or all of them?

For a paid ticket, EE requires a payment method is active to finalize the registration so you can not de-activate all of the payment methods but you can have just a single ‘offline’ payment method such as Invoice or Check.


senetics

September 10, 2018 at 9:01 am

It is for all of them.

Does EE work if we completely deactivate the payment methods?


Tony

  • Support Staff

September 10, 2018 at 9:24 am

No, EE requires at least one single payment method is activated.

As mentioned above, for paid tickets, the user MUST finalize the registration using a payment method so if your tickets have a price set on them in EE, you need a payment method.

May I ask what the use case is for this?

Are they paid or free tickets? I’m assuming paid as you mentioned ‘pay event’ in your opening post.


senetics

September 11, 2018 at 12:34 am

Hi Tony,

the tickets are paid tickets. We want to send an own invoice to the participant after registration (not via EE).


Tony

  • Support Staff

September 11, 2018 at 4:05 am

Ok, so you’re still going to need at least on payment method enabled.

If you don’t want to use Invoice you could use any of the other Payment method (Check for example) and update the text used on that payment method explaining the user will receive an invoice separately, would that work for you?


senetics

September 11, 2018 at 4:26 am

Thank you very much!


senetics

September 11, 2018 at 7:40 am

Sorry, but I have one more question.

We decided us to use Invoice and update the text explaining the user will receive an invoice separately.
But during the registration in step 2 the user can´t see, that we use Invoice and also can´t see the explanation text.

https://ibb.co/gCUbpp


senetics

September 11, 2018 at 7:43 am

Sorry, but I have another question.

We decided to use the Invoice (still active now) and update the text explaining the user will receive an invoice separately.
But during the registration in step 2 the user can´t see that we use the Invoice and can´t see the explanation text.

https://ibb.co/gCUbpp

How can we reactivate this?


senetics

September 11, 2018 at 7:46 am

We decided to use the Invoice (still active now) and update the text explaining the user will receive an invoice separately.
But during the registration in step 2 the user can´t see that we use the Invoice and also can´t see the explanation text.

https://ibb.co/gCUbpp

How is it possible to show the user these informations?


senetics

September 11, 2018 at 8:12 am

We decided to use the Invoice and update the text used on that payment method explaining the user will receive an invoice separately.
Now during the registration (Step 2) the user can´t see that we use/selected Invoice and also can´t see our updated text.

https://ibb.co/gCUbpp

How can we solve this problem?


senetics

September 11, 2018 at 8:13 am

We decided to use the Invoice and update the text used on that payment method explaining the user will receive an invoice separately.
Now during the registration (Step 2) the user can´t see that we use/selected Invoice and also can´t see our updated text.

https://ibb.co/gCUbpp

How can we solve this problem?


Tony

  • Support Staff

September 11, 2018 at 10:11 am

That’s because you are using a Default Registration Status of ‘Not Approved’ which is a status used to allow users to register onto an event, the admin review the registration and either reject of allow it by setting the status of the registration to allow the registration to continue (like ‘Pending Payment’).

‘Not Approved’ registrations do not show the payment options step, only after they have been updated to Pending payment will they show that step.

You will need to either update the not approved details to include details on the Invoice (if you wish to continue to use the current setup) or change the Default Registration Status value to ‘Pending Payment’ so that user can view the payment options step.

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Updated by  Tony 1 week, 3 days ago ago

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