Support

April 30, 2016 at 10:03 am

Hello,

Is it completely blank?

If so there may be an error occurring. First, please try a re-install as that takes just a few minutes.

Deactivate and remove Event Espresso. Then download a new copy from your account page (https://eventespresso.com/users/uplinkspyder/#ee4-downloads). Then go back to your WP dashboard and upload and activate Event Espresso.

If that does not resolve the issue, then could you temporarily turn on WordPress debugging by adding the macro in the following link to your wp-config.php file?

https://gist.github.com/lorenzocaum/848801a1173be464fbe7#file-gistfile1-php

The wp-config.php file can be found in the WordPress root which is where the wp-admin, wp-content, and other files and folders for WordPress resides.

Then please try to trigger the error and you should see something on the screen. Could you copy and paste that here into a reply?

If you do not see an error on your screen, then please browse to this location using your SFTP or FTP client (e.g. FileZilla, Cyberduck):

/wp-content/debug.log

You should see an error recorded within the file. Please copy and paste that here in a reply.

Then go ahead and deactivate WordPress debugging by removing the macro that was recently added or setting it to false and saving changes:

https://gist.github.com/lorenzocaum/848801a1173be464fbe7#gistcomment-1239850

—
Lorenzo

May 2, 2016 at 7:35 am

Hello,

A re-install would not remove the event or registrants/attendees.

It removes the plugin folder and then replaces it.

—
Lorenzo