Support

November 8, 2018 at 4:08 pm

Hi Raffy,

Should I expect Admin-Only Name appear on the Method of Payment dropbox when APPLYing PAYMENT?

From within the admin? If so, then yes.

Is it normal to have payment methods not activated appear on this list?

Which payment methods?

November 9, 2018 at 2:47 am

From within the admin, while applying payment, I see the Admin-Only Description instead of Admin-Only Name

Yes, its currently expected to see the admin description in those fields.

These payment methods are off but appear on the backend. No big deal but it would be nicer if inactive methods were not there.

For admins, we give more options than on the front end.

Say for example, you don’t normally accept cash/offline/money order payments, but a few customers request it so you decide to use them for admin payments, if you had to activate, apply, then deactivate those payment methods each time and make sure you don’t activate them on the front end at the same time it becomes a lot more cumbersome than just selecting the correct payment method type in that dropdown when applying an admin payment.

However, having said that, some of those can be removed by unchecking the ‘Admin Registration page’ checkbox within the payment method – http://take.ms/vbcme

Note you may need to temporarily enable the payment method, uncheck that checkbox, save and disable it again to remove them.

We always need to provide a payment method option so you won’t be able to remove them all, but you can reduce the list if preferred.

November 12, 2018 at 2:36 am

You’re most welcome, hope it helped 🙂