Support

November 30, 2012 at 6:21 pm

Hi there,

I’ll follow up with each of your issues below:

WordPress HTTPS Plugin: breaks event overview

Can you post a screenshot of the HTTPS plugin settings, and the version number that you’re using, as well as a screenshot of what is broken so we can investigate further?

Authorize.net AIM: transactions doesn’t go through
Authorize.net SIM: If Event title is more than 31 characters long an error occurs during the transaction: The following errors have occurred.(270) Line item 1 is invalid.
after completing the registration. the registrant does not receive an email

Please see this post for instructions on how to fix the Authnet gateways for events that have more that 31 characters in their titles:
https://eventespresso.com/topic/authorize-net-integration-error-message-line-item-1-is-invalid-response-code-3/#post-26647

In the aim gateway, the lines are 61 and 62 of aim/aim_ipn.php
In the SIM gateway, the lines are 60 and 61 of authnet/authnet_vars.php

Once the gateway errors are fixed up, it’s likely the emails will start working.

I also have gravity forms installed and saw the post about the conflict with the authorize.net object. https://eventespresso.com/topic/registration-complete-but-payment-not-showing-in-authorize-net/

Do you have the autorize.net add-on installed ?

December 12, 2012 at 11:29 am

Hi there,

There are two different issues: The first one about the Authnet error message was fixed in Event Espresso 3.1.29, so no code changes are necessary if you update to the latest version of Event Espresso.

The second issue has to do with Gravity Forms and Event Espresso using the same Authnet classes. The dev version addresses this issue in that the classes that both plugins use have been prefixed in Event Espresso so the two don’t conflict. Here is an example:

In the current version of Event Espresso, line 33 of aim/aim_ipn.php reads:
$transaction = new AuthorizeNetAIM($authnet_aim_login_id, $authnet_aim_transaction_key);

in the dev branch it reads:
$transaction = new EEAuthorizeNetAIM($authnet_aim_login_id, $authnet_aim_transaction_key);

and the class it’s referencing has been renamed to EEAuthorizeNetAIM

I can email you a copy of the development versions of the authnet gateway folders. These can be placed into the /wp-content/uploads/espresso/gateways folder on your server if you’d like to test them.

Gateway files in the /wp-content/uploads/espresso/gateways folder will override the gateway files in the core Event Espresso plugin.

December 12, 2012 at 11:50 am

I can send it to the email address that is listed in your account profile. Will that work?

December 12, 2012 at 1:43 pm

Do you have another email address we can send this too? When I sent the new gateways, it bounced back and said it wouldn’t allow the attachment I sent to be delivered.

December 12, 2012 at 3:28 pm

That one works.

December 12, 2012 at 7:05 pm

I uploaded the zip file to the shared folder.

December 17, 2012 at 10:39 am

Have you familiarized yourself with our Terms and Conditions and our refund policy? It looks like you are still using the plugin on your site and we have spent a considerable amount of time supporting you. I am not sure we can offer a refund at this time.

December 17, 2012 at 10:55 am

Since you have downloaded the digital files and have received support, we probably cannot issue a refund. You will need to send an email to the sales department using this form.

Please keep in mind, you have purchased a support license and have been receiving support. It also looks like you are still having conflicts with other plugins or issues with your server. Both of which we offer support for, but do not allow us to issue refunds.