|
rcanul
|
September 17, 2020 at 12:33 pm
Hello
we are having an issue with payment processing and some payments are going through and others are not.
|
|
Tony
|
September 17, 2020 at 2:20 pm
Hi there,
Which payment method are you using?
What is happening on the payments that don’t go through?
Is there an error message shown on the page?
|
|
rcanul
|
September 17, 2020 at 2:45 pm
We started experiencing payment problems. registrations we prevented from continuing after payment screen and saying there was an error to please try again. We are using Payeezy. We placed in Debug mode and error persisted. We have now downloaded the Stripe gateway and are having the same issue.
|
|
Tony
|
September 18, 2020 at 5:24 am
Hi there,
I’ve merged your 2 threads together.
Is there an error shown when you attempt payment?
Can you link me an event I can run a test registration on? (you can mark your reply private so only EE staff can view it)
|
|
Tony
|
September 18, 2020 at 5:59 am
Hi there,
Just noting here that we have received your support token request and replied directly via email, please follow up there and we’ll investigate this further.
|
