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Podium
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January 30, 2024 at 2:26 am
Hello,
I have a technical issue on my test site using Event Espresso.
I created a test event, set up a form, and added basic payment methods (check, bank transfer).
The problem is that when I fill out the form and click the ‘Payment Options’ button, nothing happens.
The console indicates an error: ‘An error has occurred:<br />Your form data cannot be applied to all valid records.<br />This can sometimes happen if too much time has been taken to complete the registration process.<br />Please return to the Event List and reselect your tickets. If the problem continues, please contact the site administrator.’
I should note that it’s a new WordPress installation with the unmodified 2024 theme.
Thank you for your assistance.
Best regards,
Philippe
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Sam
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January 30, 2024 at 5:21 am
Hi Philippe,
Can you please share a direct link to the event where you are getting issues?
Also, please let us know if you have any cache installed on your website.
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Podium
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January 31, 2024 at 2:04 am
Hi Sam,
Thanks for your help.
All events on the site have this problem.
Here’s the URL of an example: https://www.cir-couvrelles.fr/new/%C3%A9v%C3%A9nements/retraite-etudiant-exemple/
There is no cache.
Best regards,
Philippe
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Sam
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January 31, 2024 at 3:18 am
Hi Philippe,
I have checked the event and can register without any issues.
http://tinyurl.com/ymtztau7
Can you please clear the browser cache as well as the site cache(if any) and check that again to see if you are still facing issues?
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Podium
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January 31, 2024 at 9:11 am
Hi Sam,
Indeed, I tested it with another browser, and it works correctly. What’s curious is that I encountered the same issue with two different computers using Chrome.
Thanks for your help.
Philippe
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Sam
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January 31, 2024 at 10:21 am
Hi Philippe,
Can you please go to Dashboard > EE > Registration form > Reg form settings > Session Settings and let me know what time is set there?
As I’ve tested in multiple browsers and cannot see the issue.
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Podium
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February 10, 2024 at 4:46 am
Hello Sam,
I’m reopening the ticket because I’m facing the event registration issue again.
URL: https://www.cir-couvrelles.fr/new/%C3%A9v%C3%A9nements/retraite-du-7-au-10-mars-2024-homme-careme/
I just tested it on another PC with a different browser and also with my mobile phone (first visit to the site, so no cache).
To answer your last question (sorry, I didn’t see it), I can’t find a tab that corresponds to what you’re asking. For your information, this is a development site. Therefore, I can’t provide the license key and update.
What I can tell you is that the site is in French, and I have modified the date format in order to match. In WordPress general settings.
If you wish, I can create an admin account for you to access all the information.
Thank you,
Philippe
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Sam
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February 13, 2024 at 10:33 am
Hi Philippe,
I’ve checked again and still can’t see any errors while checkout.
http://tinyurl.com/2yo6tytm
Can you please record a video of the issue and share it here so that we can check?
Regarding the setting I’ve mentioned in my previous reply, please follow the screenshot to find the option:
http://tinyurl.com/2do4mcs9
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