Posted: January 30, 2024 at 2:26 am
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Hello, I have a technical issue on my test site using Event Espresso. I should note that it’s a new WordPress installation with the unmodified 2024 theme. Thank you for your assistance. Best regards, |
Hi Philippe, Can you please share a direct link to the event where you are getting issues? Also, please let us know if you have any cache installed on your website. |
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Hi Sam, Thanks for your help. All events on the site have this problem. There is no cache. Best regards, |
Hi Philippe, I have checked the event and can register without any issues. Can you please clear the browser cache as well as the site cache(if any) and check that again to see if you are still facing issues? |
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Hi Sam, Indeed, I tested it with another browser, and it works correctly. What’s curious is that I encountered the same issue with two different computers using Chrome. Thanks for your help. Philippe |
Hi Philippe, Can you please go to Dashboard > EE > Registration form > Reg form settings > Session Settings and let me know what time is set there? As I’ve tested in multiple browsers and cannot see the issue. |
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Hello Sam, I’m reopening the ticket because I’m facing the event registration issue again. URL: https://www.cir-couvrelles.fr/new/%C3%A9v%C3%A9nements/retraite-du-7-au-10-mars-2024-homme-careme/ I just tested it on another PC with a different browser and also with my mobile phone (first visit to the site, so no cache). To answer your last question (sorry, I didn’t see it), I can’t find a tab that corresponds to what you’re asking. For your information, this is a development site. Therefore, I can’t provide the license key and update. If you wish, I can create an admin account for you to access all the information. Thank you, Philippe |
Hi Philippe, I’ve checked again and still can’t see any errors while checkout. Can you please record a video of the issue and share it here so that we can check? Regarding the setting I’ve mentioned in my previous reply, please follow the screenshot to find the option: |
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