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Payment is 1 cent short

Posted: January 1, 2023 at 4:16 pm


lupineart

January 1, 2023 at 4:16 pm

Hi there,

We’re getting this recurring issue that the total amount due that is passed to Stripe is one cent short of the actual amount due. This leaves the registration as pending payment/incomplete.

s/s of the transaction below. This has been happening the past couple of weeks and do not know why and do not know where to start.

https://capture.dropbox.com/pqdFlLKTB3wmyokd

https://capture.dropbox.com/pqdFlLKTB3wmyokd

Thanks,

Derek


lupineart

January 1, 2023 at 4:21 pm

https://www.dropbox.com/s/zgxtnhifr398c8u/Screen%20Shot%202023-01-01%20at%203.12.31%20PM.png?dl=0


Tony

  • Support Staff

January 3, 2023 at 7:32 am

Hi Derek,

I’ve just run a quick test registration on your site (it is under my name, you can cancel/remove it if preferred), stopping at the final step to pay via Stripe.

The total amount shown on the Stripe checkout was correct for me, I didn’t complete payment to confirm from there, but do you happen to know if that is the case for the users this is happening to? (Longshot I know as most people won’t notice the 1-cent difference before clicking pay)

Also, I noticed you are using the ‘legacy’ Stripe integration (Stripe Checkout) rather than Stripe elements (which is the recommended integration method for Stripe).

Is that by choice or have you just not updated the setting to use the newer integration?


lupineart

January 4, 2023 at 11:20 am

Hi Tony,

I just didn’t update the Stripe, but did just now. Then I performed two test transactions on the two events that have been having issues. Same result for each:

This time, the registration was approved. However, it showed the full amount being charged on the EE side, but one cent short on the Stripe side. I’m at a loss on this…

Event espresso

Stripe payment

I’m obviously not worried about one penny, but it’s more that when people register we have to go in and manually approve their registrations. This is happening on 2 classes:

List of recent transactions

Any ideas?

Thanks,

Derek


lupineart

January 4, 2023 at 11:26 am

Oh one thing to add, I looked at all of the registrations within those two events.

Lino event – all transactions Nov 8 of earlier were calculated properly, all after Jan 1 were not.

Barbara Callow event – all transactions before Nov calculated properly, all after Dec 28 were not.

Not sure if that helps with anything.

Thanks,

Derek


Tony

  • Support Staff

January 4, 2023 at 11:29 am

I just didn’t update the Stripe, but did just now.

Ok, so just so you know Stripe elements is recommended because it supports 3DS and other authentication methods used by Stripe, without it your payments can fail.

I’m obviously not worried about one penny, but it’s more that when people register we have to go in and manually approve their registrations. This is happening on 2 classes:

I totally understand why this would be frustrating on your end and will happily investigate it, the problem is I can’t reproduce the same issue with those prices on my sites. So either something on the event/ticket setup is different or something on the server is different.

Can you link me to one of the events so I can take a look? (You can mark your reply private if preferred)


lupineart

January 4, 2023 at 11:53 am

This reply has been marked as private.


Tony

  • Support Staff

January 4, 2023 at 12:06 pm

Yeah, same again.

Can I take a look over the payment logs on your site? If so you can send temp login details using this form:

https://eventespresso.com/send-login-details/


lupineart

January 17, 2023 at 12:56 am

Hi Tony,

This seems to have been resolved with the updated payment gateway. We haven’t had a problem since. If we do, we’ll pick up on this thread.

Thanks for your help.

Derek


Tony

  • Support Staff

January 20, 2023 at 7:31 am

Hi Derek,

Apologies I had intended on replying to this thread to give after having a look over the site. In short, I still can’t see a reason for the above to happen, when I work through the code and output the values EE will be using through each step they are correct.

Obviously, that’s not the case for some of your transactions, so if this does start happening again, please let me know, and I’ll try to work through it on your site (if thats ok!).

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