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Payment failure Infusionsoft

Posted: April 16, 2019 at 8:36 pm


Fabianl27

April 16, 2019 at 8:36 pm

Hi there,

When I try to process a payment through EE I get an error 300 saying Authentication failure. When I log into IS I can see the order has been created and also the authentication failure. When i pay directly within IS it works fine but not from EE.


Josh

  • Support Staff

April 17, 2019 at 12:22 pm

Hi,

You’ll need to make sure each step of this guide is followed before trying to process a payment:

https://eventespresso.com/wiki/infusionsoft-integration/#payments

Also, the Merchant ID entered in EE’s payment settings must be an exact match with your IS account’s merchant ID.

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Updated by  Josh 22 hours, 17 minutes ago ago

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