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nafujiwara
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May 22, 2023 at 10:13 pm
I’ve recently been getting the Error “an invalid response was returned from the server while attempting to process your request…” This happen only sometimes and seems to only happen on mobile that I know of. It doesn’t happen to everyone as some tickets have came through. This happens on the event registration page when you click the “Proceed to payment options” button. I’ve noticed ticket sales have really been slacking lately and I think this is a cause of that. Please help ASAP!
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nafujiwara
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May 22, 2023 at 10:15 pm
This reply has been marked as private.
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nafujiwara
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May 22, 2023 at 10:39 pm
This reply has been marked as private.
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nafujiwara
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May 23, 2023 at 12:32 am
I’ve resolved the issue. For anyone else that may have this issue, the Facebook or Meta pixel plug-in was causing the issue.
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Sam
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May 23, 2023 at 3:03 am
Hi Daniel,
Thank you for contacting us today.
I’ve checked the same multiple times with multiple devices and couldn’t see any error while checkout:
https://tinyurl.com/2k2z4a3p
https://tinyurl.com/2n55vp6j
Can you please share a screenshot of the issue while checkout?
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Tony
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May 23, 2023 at 3:31 am
Hi there,
Nice find with Meta pixel plug-in, we’ve had a couple of reports of this and it looks like something they have done within a recent update.
With regards to the error log you posted, the espresso-json-api is an EE3 plugin, as you are using EE4+ you can remove that plugin.
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