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artiium21
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January 21, 2015 at 11:30 am
Hello I have Event Expresso 4, I have received several messages from clients saying…”I entered the credit card payment information, a red box popped up notifying me that it did not go through and I needed to refresh the page.” The website is https://www.naacpcolliercounty.com could you please help, the client is calling me none stop
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Lorenzo Orlando Caum
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January 21, 2015 at 2:30 pm
Hi there Artiium, could you share some additional information so we can continue troubleshooting?
Is this an existing merchant account that has processed payments successfully or is this a recently opened / new merchant account?
If this is an existing account, were you able to process payment successfully prior to today?
We are trying to determine if a recent change to the site is causing this issue.
Thanks.
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Lorenzo
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