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Cheri Henney
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May 29, 2015 at 8:29 am
I have an attendee who called stating that her payment was declined while registering on line. I checked the record in Auth.net and it shows successful (and now settled), and there was only the one record for her. The record in EE shows payment declined but no transaction ID. HELP?! Why would this status be wrong? Do I have to search every declined attendee to verify that they were in fact declined?
I am using Event Espresso – 3.1.37.2.P
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Tony
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June 2, 2015 at 3:34 am
Hi Cheri,
Recently authorize.net had some issues with transaction processing and their IPN service, you can see this here:
https://status.authorize.net/
This isn’t something I have seen previously but we ourselves noticed issues with auth.net processing during the issue mentioned above.
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Cheri Henney
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June 2, 2015 at 2:41 pm
Funny, when I contacted Auth.net (first) they said it wasn’t their issue or problem and that it must be Event Espresso. Ugh! Thank you.
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