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Payment complete with PayPal transaction ID but no payment

Posted: September 10, 2018 at 2:55 pm


Dave Bannister

September 10, 2018 at 2:55 pm

Hi –

I just launched an registration registration today and have an issue. 14 registrations came through fine, payments complete and received. The 15th is odd – payment is marked approved, transaction status complete, a PayPal transaction ID has been recorded, but no payment has been received.

Not sure what I’m missing!

Thx


Josh

  • Support Staff

September 10, 2018 at 2:58 pm

Hi Dave,

Were those using the PayPal Express gateway or one of the other PayPal options?

If you go Event Espresso > Transactions and click to view the transaction details for that transaction, is there anything listed under Payments?


Dave Bannister

September 10, 2018 at 3:00 pm

Interestingly – I’ve just figured it out. For whatever reason, the payment did come through from the person I was looking for. But, it’s not attributed to him. It’s attributed to the name and e-mail of a previous registrant. On EE, everything is fine. On PayPal, it says it came from someone else.

Weird!


Josh

  • Support Staff

September 10, 2018 at 5:33 pm

Hi Dave,

Someone may have registered on behalf of someone else after registering for themselves. When they got to the PayPal checkout they would have the opportunity to input their own billing information there.

The support post ‘Payment complete with PayPal transaction ID but no payment’ is closed to new replies.

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Status: closed

Updated by  Josh 2 months ago ago

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