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Payee information displays incorrectly…

Posted: September 20, 2016 at 11:17 am


September 20, 2016 at 11:17 am

Hi there,

I’ve been having an issue on the Receipt/Invoice PDF that gets generated. The Payee information there displays incorrectly and shows the info of one of the previous registrants instead of the new one. When editing templates for the Invoice/Receipt PDF HTMLs these are the shortcodes that should be displaying the correct information:
Inside the editing of the registration questions each of them has a N/A item in the VALUE column. I am wondering if these are the ones to hook up to the HTML template of the Receipt/Invoice PDF. How can this be done? Maybe there is another shortcode I am missing to display the correct information for each unique registrant?


  • Support Staff

September 21, 2016 at 4:43 am

Hi there,

The Payee information there displays incorrectly and shows the info of one of the previous registrants instead of the new one.

Those shortcodes parse to the fields shown within:

Event Espresso -> Payment Methods -> Invoice –

If those values are not set then EE will use the details from Event Espresso -> General Settings.

For example the Payee name parse to the above field then if nothing is set it will use the ‘Organization Name’ field from the ‘Your Organization’ tab.

They should not be parsing to any details from the Registrant as the ‘Payee’ is the person whom monies is owed, ie the Event Organizer/Organization.

Are you looking to separate the ‘purchaser’ from the registrant within the registration itself?

Can you link me to an event so I can see how you have this setup please?


September 21, 2016 at 9:53 am

Thank you for your reply Tony!

Here is the link to the event:
I am looking to have information that registrant fills out to be displayed at the top left of the invoice/receipt, under the logo of the company. What would be the steps to achieve that?


  • Support Staff

September 22, 2016 at 7:46 am

You basically want the ‘Bill to’ information that is currently already included in the Invoice to be placed in place of the Organization info?

If you take a look at the Invoice template you’ll find most of the infor available within shortcodes –

The additional details from the custom questions you have can be pulled in using the [PRIMARY_REGISTRANT_ANSWER_*] shortcodes. You add the ‘Question Text’ for the custom question to that shortcode to pull the info, so for your ‘Name on Card’ question it would be:

(The question text must match exactly)

However the above then implies that the Invoice is payable to the registrant, unless I’m missing something I don’t think that is how you would want that set up?

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Status: closed

Updated by  Tony 3 years, 8 months ago ago

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