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Past event issues after update from 3 to 4

Posted: June 17, 2015 at 9:43 am


Matt Nelson

June 17, 2015 at 9:43 am

Hello,

We just recently updated from Version 3 to Version 4. While everything went fine through the update (No errors) our past events are acting strange. By this I mean when trying to edit a past event we cannot edits the Event Ticket & Datetimes nor the Description of the event.

You can see the event backend view here:
http://imgur.com/uCqQXcE

Do you have any ideas as to why this would be happening and how we can fix this.

Thank you very much.


Josh

  • Support Staff

June 17, 2015 at 11:14 am

Hi Mike,

We would know for sure if WP_DEBUG was enabled, but my guess is there’s an invalid date format set in WP > Settings > General. Can you go to the WP > Settings > General page and try re-saving the settings there?


Matt Nelson

June 17, 2015 at 12:11 pm

Hi Mike,

Thank you for you response. My date settings are as follows:
http://imgur.com/kBsDt9e
I did try and re-save the settings also.

I can turn WP_DEBUG on if you would like.

Thanks


Josh

  • Support Staff

June 17, 2015 at 12:26 pm

If you turn on WP_DEBUG, you’ll get more information about what’s causing the error.


Matt Nelson

June 17, 2015 at 12:40 pm

I turned WP_DEBUG on and it didn’t give me any errors. No errors in Google Console either.


Josh

  • Support Staff

June 17, 2015 at 1:12 pm

Seeing no errors when a WP admin abruptly stops generating like that may indicate that the server is running low on memory, and it’s done before it can print the out of memory error.

Can you try bumping the max amount of memory available to WP? You can also check the server’s error logs to see if there’s any errors logged when you try to edit the event.

Another thing to check, if you go to make a new event, does the same error occur with the ticket selector box?

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 4 years, 4 months ago ago

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