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Password reset emails are missing the link to let them reset their password

Posted: May 9, 2018 at 9:09 pm


Scott Biddle

May 9, 2018 at 9:09 pm

I am having multiple customers that are trying to sign up for an event, that have in the past, trying to reset their passwords, and they are getting an email back without a link to actually reset their password.
I have not had this problem until this last month.
We are using EE3.


Tony

  • Support Staff

May 10, 2018 at 3:30 am

Hi there,

The password reset emails are not actually from Event Espresso, they are from WordPress itself and should be sent as plain text, however your emails are sending as HTML emails.

The problem with that is the password reset link is wrapped in < and > which in plain text emails is fine, HTML emails it’s invalid.

You should be able to fix this using a function like this:

https://wordpress.stackexchange.com/questions/246377/missing-url-in-password-reset-email/285213#285213

Which replaces the content of the email and removes those tags.

The support post ‘Password reset emails are missing the link to let them reset their password’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Tony 5 months, 1 week ago ago

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