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Participant "Wait List" register status But "Complete" Status

Posted: July 31, 2018 at 2:29 am


Chuah

July 31, 2018 at 2:29 am

Hi Support,
Currently check that the Participant is “Wait List” register status, But it show “Complete” transaction Status.

And the payment transaction is failed

What is this problem?

https://www.justonlineregistration.com/wp-content/uploads/2018/07/event01.jpg
https://www.justonlineregistration.com/wp-content/uploads/2018/07/event02.png

Please assist

Regards
Vodstudio


Josh

  • Support Staff

July 31, 2018 at 6:46 am

Hi,

When a transaction is “Complete” it means they went through and completed each step of the registration process. It doesn’t necessarily mean they made a payment, they may have been blocked from making a payment if no more spaces were available for that event at the time. If there are spaces available now, you can go into the registration list table and set the registration status to Pending Payment or Approved.


Chuah

July 31, 2018 at 7:45 am

Hi Support,
But I check the register limit still having space. Is It should be show as “Pending Payment” instead “Wait List” ?

How system detect it as “pending payment” Or “Wait List” status?

Thanks


Josh

  • Support Staff

July 31, 2018 at 8:21 am

Due to the ticket reservation system, which prevents overselling an event, at the time of those registrations there were no available spaces. That’s why those registrations were set to Wait list status. If a cart with tickets is abandoned, the system will add those spaces back to the inventory and they’re available again.

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Status: closed

Updated by  Josh 2 months, 2 weeks ago ago

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