Support

Home Forums Event Espresso Premium Paid ticket status not changing

Paid ticket status not changing

Posted: May 9, 2019 at 6:27 pm


Michael

May 9, 2019 at 6:27 pm

Hello, I have a registration that has a paid ticket, but the status remained as “pending payment”. Once all tickets are sold, the status should change to “approved”. What can cause this issue?

Pending Payment screen:
https://www.evernote.com/l/APd9DfWHw_RC2Lf0cM5ZCVioWZZp7MmbmRA

Transaction Screen:
https://www.evernote.com/l/APd4gE0sESdLn7WtK612w4SL_ImmN1MKr84

Please advise.

Thank you!!


Josh

  • Support Staff

May 10, 2019 at 8:16 am

What you can do is click on the “view additional transaction session details” on that Transaction screen and there should be browser/user agent information. They may have been using an older browser which could be an issue when that AJAX happens after submitting the payment via the Stripe modal.


Michael

May 13, 2019 at 3:25 pm

Here is the screen for the additional details. I see no agent info and IP address:

https://www.evernote.com/l/APc1vTwCce9LMYEas1-8BUXLmdpTGSHQ3-M

I manually changed the status to Approved.


Josh

  • Support Staff

May 14, 2019 at 3:35 pm

No user agent info + the “Finalize Registration: Never Initiated” is an indication the transaction happened on a mobile device that did not have a good connection. What would happen is Stripe Checkout on mobile doesn’t use the modal and instead redirects to Stripe.com for the billing form page. After the billing form is submitted, they’re supposed to be redirected back to your site which will finalize the registration. If they do not return to the site, then the registration isn’t finalized.


Michael

May 14, 2019 at 5:03 pm

Thank you, so far, we can only find one such transaction.

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  Michael 1 week, 1 day ago ago

Topic Tags

Notifications

This topic is: resolved
Do NOT follow this link or you will be banned from the site!