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Page with payment information cannot be reached.

Posted: April 16, 2024 at 8:46 am


essence

April 16, 2024 at 8:46 am

The registration checkout does not seem to function properly anymore. Can we setup a meeting so I can show you?


Sam

  • Support Staff

April 16, 2024 at 10:45 am

Hi Derk,

Can you please share a direct link to the page where exactly you are facing the issue?

Also, please record a video and share that with https://www.loom.com/ to understand the issue better.

Looking forward to helping you.


essence

April 17, 2024 at 9:18 am

This reply has been marked as private.


Tony

  • Support Staff

April 17, 2024 at 1:40 pm

Hi there,

I need to run a test registration on the site to view this.

I have just added a user account request under my name, can you please approve that account so I can log in?

Thank you.


essence

April 19, 2024 at 6:01 am

Hi Tony,

Thanks! You should be a user with admin rights now.


Tony

  • Support Staff

April 19, 2024 at 7:01 am

Hi there,

Ok, so the theme is loading it’s own version of jQuery and there’s a few reasons why that causes problems with other plugins, a good summary is available here:

https://pippinsplugins.com/why-loading-your-own-jquery-is-irresponsible/

Try removing the call to jQuery from the theme and test the checkout page, does it work then?

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