Support

Home Forums Event Espresso Premium 'page not found' error appearing instead of registration page

'page not found' error appearing instead of registration page

Posted: December 6, 2021 at 4:46 pm


hroggen

December 6, 2021 at 4:46 pm

hi

after trying to revive a postponed event, the registration page is not found.
i have tried renaming, duplicating the event with rename still th e same error

unpublished, however i can see the reg page without ticket reg
event created last week also has the same error now.

recently update mac to monterey
help please

WordPress Version: 5.8.2

PHP Version: 7.4.26

MySQL Version: 5.5.5

Event Espresso Version: 4.10.21.p

WordPress Address (URL): https://onza.nz

Site address (URL): https://onza.nz


Tony

  • Support Staff

December 7, 2021 at 6:57 am

Hi there,

Looks like this is happening on all of your current events and if thats the cause it’s likely an issue with permalinks.

Go to Dashboard -> Settings -> Permalinks.

Make no changes and just hit save.

Now re-test, does it work then?


hroggen

December 7, 2021 at 1:32 pm

Hi Tony,
such a simple fix!
thank you very much
very relieved organizers
regards
Hazel


Tony

  • Support Staff

December 7, 2021 at 2:25 pm

Hi Hazel,

Just to give you some context here, when this happens it means ‘something’ flushed permalinks at an unexpected point in the request before Event Espresso had a chance to add its rewrite rules.

As a one-off it’s fine, if it keeps happening often we can help troubleshoot further to see if we can find what is causing it on your site.

Just an FYI, the above fix will generally get the events working again each time if it does happen again.

The support post ‘'page not found' error appearing instead of registration page’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso