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page chechout

Posted: July 12, 2019 at 2:47 am


danysoft

  • EE4 Personal License

July 12, 2019 at 2:47 am

Hi.
I am having this problem with the thanks page with the short code [ESPRESSO_THANK_YOU].
In a test site that I have, it shows me this message (example 1)
https://www.danysoft.com/wp-content/uploads/2019/07/2-1.jpg

And in this other production site he shows me this (example 2)
https://www.danysoft.com/wp-content/uploads/2019/07/1-1.jpg

The message I need to appear is the one on the test site, example 1, but by removing the “See details of the registration voucher” button

I have reviewed the plugin configuration and I do not see any difference between the test site and the production site and they are identical.
I do not know where to look.

Thank you.
Greetings.


Tony

  • Support Staff

July 12, 2019 at 3:04 am

Hi there,

In a test site that I have, it shows me this message (example 1)
https://www.danysoft.com/wp-content/uploads/2019/07/2-1.jpg

On your test site, did you complete a registration to get to that step?

And in this other production site he shows me this (example 2)
https://www.danysoft.com/wp-content/uploads/2019/07/1-1.jpg

It looks like you a visiting the ‘Thank you’ page directly, which is why you get the above error.

Have you ran through a registration and finalized to rewach the thank you page on the live site?

—-

With regards to the ‘Registration voucher’, thats the ‘Order confirmation’ by default, which is the ‘Receipt’ template.

Are you not using the Receipts feature on that site? If not, you can deactivate the Receipt message type to remove the button and EE will automatically update the text.

Go to Event Espresso -> Messages -> Settings -> HTML

Move the ‘Receipt’ box from the active section, to the inactive section on the right.


danysoft

  • EE4 Personal License

July 12, 2019 at 3:41 am

This is how I have it and the image of example two continues to appear.
https://www.danysoft.com/wp-content/uploads/2019/07/3-1.jpg

Can you tell me where in which section I configured to use or not the receipt


Tony

  • Support Staff

July 12, 2019 at 4:05 am

This is how I have it and the image of example two continues to appear.
https://www.danysoft.com/wp-content/uploads/2019/07/3-1.jpg

Drag the Receipt box out of the active section (which it is in now) to the Inactive section on the right.

Right now, both Invoice and Receipt are in the active section.


danysoft

  • EE4 Personal License

July 12, 2019 at 4:18 am

Continue without appearing the button of the receipt and the message of congratulations
https://www.danysoft.com/wp-content/uploads/2019/07/5-1.jpg

when I finish the registration
https://www.danysoft.com/wp-content/uploads/2019/07/1-1.jpg


Josh

  • Support Staff

July 12, 2019 at 6:58 am

Hi,

May I ask can you clarify something? Is that last screenshot from directly navigating to the Thank You page, or did you start a new registration and ended there?


danysoft

  • EE4 Personal License

July 15, 2019 at 3:55 am

I started a new record and took me to the acknowledgments page.


danysoft

  • EE4 Personal License

July 15, 2019 at 5:02 am

https://www.danysoft.com/wp-content/uploads/2019/07/Video-00_00_00-00_01_05.mp4


Tony

  • Support Staff

July 15, 2019 at 8:49 am

Is your test site on the same server as the live site?

Generally when we see the above its either caching (which is usually not enabled on the test/staging site) or something on the server is configured to ignore the values passed via the query string.


danysoft

  • EE4 Personal License

July 22, 2019 at 1:28 am

My development site is on a different server than the production one.
The cache is cleaned and the same thing continues to happen. In fact, I have disabled the cache plugin and there is no change.


Tony

  • Support Staff

July 22, 2019 at 11:42 am

What above caching on the server?

Which PHP version is active on the server?

If it’s working on your staging site and then not on your live site, what is the difference between those 2 sites? Is it just the server used or do that have different plugins enabled?

I’m assuming staging is a copy of live meaning the difference is the server.

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Status: closed

Updated by  Tony 4 months ago ago

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