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Oxygen & Event Espresso Incompatibility?

Posted: January 17, 2020 at 5:28 am


James

January 17, 2020 at 5:28 am

Hello!

I have taken a look at the incompatible plugins and themes page but I can’t see Oxygen listed as being incompatible.

When Oxygen is enabled the page only loads the event description content and nothing else. When we disable Oxygen we can then see all of the event details including location, ticket prices etc.

Oxygen Disabled
Oxygen Enabled

Is this something that other people have flagged up?

Best,
Chay


Josh

  • Support Staff

January 17, 2020 at 7:10 am

Hi,

I’m not aware of anyone else the Oxygen theme, but a few other themes have done similar. It’s a rare thing to see, but usually a simple fix where a little code snippet can be added to the site that tells the Oxygen theme to “back off” and “don’t mess with the WordPress the_content filter” when an event page is being assembled by WordPress.

If you can, you could upload a copy of the theme to a file share like Dropbox or similar, then share a download link here and we can investigate further, then provide a solution.


James

January 17, 2020 at 8:54 am

Hi Josh,

It’s not a theme but a page builder which disables all themes so, unfortunately, there’s nothing to upload. However, I can get you access to a staging copy of the site to see if there’s anything you can do to help? Is there a way to Private Message you the login details for the staging site?


Josh

  • Support Staff

January 17, 2020 at 9:32 am

Hi,

We’ll need to dive into the actual code which access to a staging site isn’t really sufficient to do that. Could you upload a copy of the plugin to a fileshare so we can download the code?


anurick

January 22, 2020 at 3:38 pm

We’re seeing the same problem with Oxygen. We get the same behavior. Has any progress been made? We purchased a support license for Event Espresso, and I’d hate to have to switch to a different event plugin so late in the project.


anurick

January 22, 2020 at 4:16 pm

Apparently it’s related to a known issue. On the Oxygen forum, it was suggested to add a snippet of code.

It’s improved things, but I don’t see any input fields for registration information.

The snippet:



//Use the custom template order when using single-espresso_events.php template file.
add_filter( 'FHEE__EED_Event_Single__template_include__allow_custom_selected_template', '__return_true' );


Josh

  • Support Staff

January 22, 2020 at 4:51 pm

The input fields on the registration information page might be a CSS issue, like if Oxygen sets the input’s color to be #fff on an #fff background.

May I ask can you share a link to the event’s page so we can investigate further?

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Status: closed

Updated by  Josh 3 weeks, 4 days ago ago

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