Support

Home Forums Event Espresso Premium Overpaid issue with Mijireh method

Overpaid issue with Mijireh method

Posted: June 11, 2018 at 7:46 am


tbutcher

June 11, 2018 at 7:46 am

There appears to have been an overpayment on one of our sites using Event Espresso and I was hoping you’d be able to give me an idea why. This isn’t the only instance, this has occurred with another transaction as well.


Josh

  • Support Staff

June 11, 2018 at 8:07 am

Hi there,

Can you check within the merchant account to see if there are 4 payments for that registration or only one?


tbutcher

June 14, 2018 at 10:16 am

Hi Josh,

I got in contact with them and they confirmed there was multiple separate payments.


Josh

  • Support Staff

June 14, 2018 at 11:10 am

Assuming that means there were 4 separate payments, that could have happened because either the back button was clicked, then the payment form was submitted again, then repeated.

You can follow these steps to help prevent this from happening in the future:

1) Go to your site’s WP Dashboard to Event Espresso > Payment Settings > Mijireh Settings
2) Click the Edit Slurp Page link
3) Add some microcopy to the page that instructs the user to not navigate away from the page and to only click the Place Order button once

It’s best to include the microcopy before and after the {{mj-checkout-form}} shortcode
4) Save the changes to the page, then click on the Slurp This Page! button

Then, your checkout page will include the specific instructions to avoid multiple charges:
checkout page

The support post ‘Overpaid issue with Mijireh method’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 2 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!