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OverPaid issue with MIGS Payment

Posted: July 16, 2018 at 3:40 am


aabworld_academy

July 16, 2018 at 3:40 am

We are facing Overpaid issue with all MIGS Payment , it showing like below for customers :

Transaction Status: Overpaid
Total Amount Due: -0.970
Last Method of Payment: MIGS

below is screenshot from back-end : Backend

Please we need help to understand whats going on and how to fix ASAP


aabworld_academy

July 16, 2018 at 3:41 am

backend


aabworld_academy

July 16, 2018 at 3:43 am

backend


Tony

  • Support Staff

July 16, 2018 at 4:25 am

Hi there,

Have you tried a payment great than 1 KWD to confirm if the minimum payment required is not 1 unit?

Try a payment for say 3 KWD, do you have the same issue?


aabworld_academy

July 16, 2018 at 7:39 am

Please check below order is only 25 KD but showing :
This transaction has been overpaid ! Payments Total (KWD) 833.333
backend1.png


Tony

  • Support Staff

July 16, 2018 at 8:08 am

Ok, can you link me to an event I can run a test registration on?

If you don’t want to link directly, just the name of the event is fine.


aabworld_academy

July 16, 2018 at 8:19 am

please check below event :
http://aabworld.com/academy/events/test-event/


Tony

  • Support Staff

July 16, 2018 at 8:54 am

I’m getting error 500 on the site currently so I can’t load it, are you currently making changes?


aabworld_academy

July 16, 2018 at 10:49 am

Please check now


Tony

  • Support Staff

July 16, 2018 at 3:12 pm

Hmm, strange.

Currently, our MIGS test account is showing as invalid so I can’t test this, I’ve contacted the issuer to investigate.

In the mean time, do you have a test account we could view the transactions on? Its fine if not I can wait for the above, I’d just like to compare the requests to see what is happening and if you already have an account it will likely be quicker.


aabworld_academy

July 16, 2018 at 3:26 pm

Thanks for your response .
do you mean test account for our website back-end?


Tony

  • Support Staff

July 17, 2018 at 4:00 am

No, I mean a test account for MIGS.

I need to monitor what is sent to/from MIGS and compare what it should be.


aabworld_academy

July 17, 2018 at 4:10 am

Sorry no test account for MIGS


Tony

  • Support Staff

July 17, 2018 at 4:15 am

Can I take a look at the payment logs on your site? I’m not if it will help much but happy to take a look.

If so you can send login details using this form:

https://eventespresso.com/send-login-details/


aabworld_academy

July 17, 2018 at 7:26 am

I sent you
please check


Tony

  • Support Staff

July 17, 2018 at 7:33 am

The password appears to be incorrect, can you re-check and resend, please?


aabworld_academy

July 17, 2018 at 7:49 am

please check now


Tony

  • Support Staff

July 17, 2018 at 10:25 am

OK, I’ve been looking over the site and it looks like you are using an RC version of the MIGS payment method which had fixes applied specifically for using 3 decimal place currencies.

Did another member of support send you this file?

If so, was it working and now its not?


aabworld_academy

July 17, 2018 at 11:17 am

Did another member of support send you this file?
Yes , but since long time about 2 years .

so, was it working and now its not?
it was working


Tony

  • Support Staff

July 18, 2018 at 2:19 am

I checked into this and its from Feb 2017 but it seems something has changed in the MIGS response which we now need to update the MIGS payment method to work with, however as mentioned our test account is now invalid so I’ve requested another (I don’t know how long that is going to take currently).

Looking over the payment logs, I can see one variable that may be tripping up the payment in EE, so first a quick question, do the payments all work correclty as far as MIGS is concerned?

Meaning if you look at your merchant profile (not in EE) and view the payments are they correct there? Its only in EE that it shows an incorrect/overpayment?


aabworld_academy

July 18, 2018 at 5:26 am

Yes it showing correct there in MIGS account , also in my bank account it showing correct


Tony

  • Support Staff

July 18, 2018 at 6:09 am

Ok, so without a test account I cant test changes before sending them over to you, but I can send you a copy of MIGS payment method that I think should solve your problem if you’d like to run some payments using it and confirm?


aabworld_academy

July 18, 2018 at 6:31 am

Ok please send me I will test


aabworld_academy

July 18, 2018 at 7:21 am

send me copy of MIGS payment method that you think should solve my problem


Tony

  • Support Staff

July 18, 2018 at 10:31 am

Where would you like me to send the file? The email address linked to your ee.com account?


aabworld_academy

July 18, 2018 at 11:15 am

yes , please


Tony

  • Support Staff

July 18, 2018 at 11:18 am

I’ve just sent a new version over to your email.


Tony

  • Support Staff

July 23, 2018 at 2:52 pm

Hi there,

I just wanted to check in an confirm if the branch I sent you fixed the problem?

Have you had any further issues with MIGS using that branch?


aabworld_academy

July 29, 2018 at 1:31 am

It is fixed
Thanks


Tony

  • Support Staff

July 30, 2018 at 3:04 am

Ok, great.

Thanks for the update.

The support post ‘OverPaid issue with MIGS Payment’ is closed to new replies.

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Status: closed

Updated by  Tony 4 months, 2 weeks ago ago

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