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Nicolas Alberto
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December 8, 2013 at 8:03 pm
If a user gets the registration form and takes a long time before submitting, it looks like the system does not check that there are still some seats available on the confirmation page.
Even it is is rude, it should tell the user that there are no more spaces left for him when he is getting to the confirmation page.
Cheers
Nic
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Dean
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December 9, 2013 at 6:36 am
Hi,
There is an option in the General Settings to change the time in which a user effectively locks that spot, called the “Ticket Reservation Time”, and it defaults to 30 minutes. You can make this longer should you wish.
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Nicolas Alberto
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December 9, 2013 at 7:02 pm
Is that the one?
Use registration limits on time slots?
(This function is experimental and may not function as expected. You should adjust your attendee limit accordingly.)
Is it safe to use it? I am a bit concerned. Can you explain briefly how it works?
(Does it hold the seat when user just visit the registration page? What about group bookings then?)
Cheers
Nic
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Nicolas Alberto
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December 9, 2013 at 7:13 pm
I am on Event Espresso – 3.1.35.1.P
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Josh
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December 9, 2013 at 7:46 pm
Hi Nicolas,
Dean is referring to a new feature that was introduced in Event Espresso 3.1.36 that lets you set a ticket reservation time. If you update to the latest version of Event Espresso you’ll see it in Event Espresso>General Settings. The full text of the setting’s description follows:
Ticket Reservation Time (number of minutes registrants have to complete their registration before others can register in their place. Longer times (eg, 60 minutes) are good because they reduce the likelihood of accidental overbooking, but shorter times (eg, 15 minutes) reduce wait time for registrants who are waiting on an abandoned registration)
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