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Outstanding Payment counting towards Registrations

Posted: July 8, 2024 at 12:30 am

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www.wptraining.at

July 8, 2024 at 12:30 am

Hello,

as far as I can see if a customer has an outstanding payment the registration is still counted to the registrations number at the overview in the event. Is there a setting to let this “outstanding payments” drop off after a certain time, days? Thank you.


Rio

  • Support Staff

July 8, 2024 at 1:36 am

if a customer has an outstanding payment the registration is still counted to the registrations number at the overview in the event. Is there a setting to let this “outstanding payments” drop off after a certain time, days?

If your event Default Registration Status is set to pending, then Pending Payment registrations do NOT count towards registration limits, remaining tickets, and calculations for available seats. If registration for a free event occurs, then registrations are automatically set to Approved. For paid tickets, Pending Payment registrations are set to Approved when full payment is recorded.

But if you set your default registration status to approve, then The registration will count towards the registration limit, remaining tickets, and calculations for available seats.

thanks

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