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Option to not change user info

Posted: May 15, 2015 at 1:09 pm

Viewing 7 reply threads


Jonathan Wilson

May 15, 2015 at 3:30 pm

Hi Brad,

I’m not quite sure I understand your question. Are you wanting a non-member to sign into the site and get a member discount? Also, are you referring to EE3 or EE4?


Brad Shipp

May 15, 2015 at 3:42 pm

EE4

When a user is logged in and registers for an event in EventExpresso – if they register a second or third person it updates their WordPress user info to the name and email info for the last person they register. For example -If an office manager registers several students for a class her user record gets changed.


Lorenzo Orlando Caum

  • Support Staff

May 16, 2015 at 10:09 am

Hi Brad, I think I understand what is happening.

During registration checkout, are you collecting the personal question group for additional attendees/registrants?

If not, then those records become part of the primary registrant and any changes to those records will change the primary registrant information.

Could you clarify if you are collecting that information?


Lorenzo


Brad Shipp

May 16, 2015 at 11:14 am

I am collecting personal info for the additional attendees.

Also when the office manager registers other people she is putting a name other than hers as the primary registrant.


Lorenzo Orlando Caum

  • Support Staff

May 18, 2015 at 1:37 pm

Hi Brad, lets say you have this information for a registration:

3 registrants

Attendee A – unique email for attendee A

Attendee B – unique email for attendee B

Attendee C – unique email for attendee C

That should be three records that are being shown in the registration overview screen. If you edit attendee C while keeping a unique email, then only that record should change.

With this example in mind, could you share how these changes are being made?


Lorenzo


Brad Shipp

May 18, 2015 at 3:02 pm

let say you have an office manager who logs in to register 3 students. None of the students are the office manager. She registers the first as the primary registrant and then registers the other 2 as additional attendees.

The office managers information as a WordPress user is overwritten with the info for the first student.

Is there any way to avoid this?


Lorenzo Orlando Caum

  • Support Staff

May 18, 2015 at 3:27 pm

Okay, I think I figured it out. If this is via the front-end (single event page), then the information for the primary attendee/registrant is synced and will be overwritten.

I tested in the WP dashboard and did not see this occur. Could you try a manual registration via the WP dashboard?

https://eventespresso.com/wiki/manually-add-registrant-wordpress-dashboard/


Lorenzo

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