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Only one payment posted for two people

Posted: January 5, 2015 at 1:25 pm

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kevin l

January 5, 2015 at 1:25 pm

It seems that whenever there are two class registrations (for the same class) that are done back-to-back by persons with the same LAST name, only ONE payment is posted.

Does anyone know why it does this and how I may be able to fix this problem?


Lorenzo Orlando Caum

  • Support Staff

January 5, 2015 at 1:45 pm

Hi Kevin,

I have a question about your registration checkout flow:

It seems that whenever there are two class registrations (for the same class) that are done back-to-back by persons with the same LAST name, only ONE payment is posted.

When a registration is started, a “session” is created and this holds the registration information. This session closes after a successful payment has been applied.

However, there could be an issue if the registration is completed by back-tracking (clicking back multiple times to get to the event registration page) and then starting another registration.

Does this sound like what is happening?


Lorenzo


kevin l

January 7, 2015 at 10:33 am

Its certainly possible. I added a notice telling people not to do this. Ill see if this fixes the problem.

Thank you

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