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Only allows for automatic upgrades on one domain

Posted: July 5, 2012 at 3:57 pm


csnyder

July 5, 2012 at 3:57 pm

I’m getting multiple boxes of this error: “You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. “

I just checked and the license key in my account is for the one I’m on. It’s the only site they have — what could be the reason for this?


Garth

  • Support Staff

July 5, 2012 at 4:02 pm

It looks like you have your license also active on: [modded] . Sounds like that was your staging domain so we can reset that for free for you.

Otherwise, yes, one license per WordPress installation.

  • This reply was modified 8 years, 5 months ago by  Josh. Reason: removed link to site


csnyder

July 5, 2012 at 4:06 pm

that’s the only one it’s on and the one i’m getting the message on — do i just reset it and re-enter the #?


Josh

  • Support Staff

July 5, 2012 at 4:26 pm

It’s reset, so try re-entering the key.


csnyder

July 5, 2012 at 4:30 pm

thanks. can you also remove the staging link from your post?


Josh

  • Support Staff

July 5, 2012 at 5:02 pm

done


Even Onsager

July 6, 2012 at 3:11 am

I get this on my xampp/localhost install. I always test new plugin version compatibility and all of my php/css hacks on an actual localhost wp install before I commit changes to the live site. I’m guessing this doesn’t play nice with the key system? I could install the plugin zip files manually on the localhost, no problem.


Even Onsager

July 6, 2012 at 3:48 am

Now I see that my registered domain is actually my local test install (because I’m still on EE 3.1.21 on my actual site the key isn’t active there), and yet the update still didn’t work. Oh well, I’ll go for the manual solution – and reset my key so it’ll eventually work on the website.


Josh

  • Support Staff

July 6, 2012 at 11:37 am

Hi Even,

While we offer support for one live site + one dev site for one license, the keys that handles the auto updates will only work on one or the other.

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