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Only allows for automatic upgrades on one domain.

Posted: December 5, 2014 at 11:24 am


Ray

December 5, 2014 at 11:24 am

Hi

I get the same message. We already reset one key and I entered another key of our business license.
For Mailchimp Plugin we get the same message.

Please advice.

Thanks,
Ray


Josh

  • Support Staff

December 5, 2014 at 12:08 pm

Hi Ray,

Is this site installed on a WordPress multisite network, or is this a single site?


Ray

December 5, 2014 at 12:37 pm

hi josh
its a single site installation.


Josh

  • Support Staff

December 5, 2014 at 1:57 pm

Hi Ray,

It sounds like both keys are attached to the same domain. Can you remove the key you have on there right now, then request a reset for both of your keys? We’ll reset them for free, you can stop after you do the request when it takes you to a checkout.


Ray

December 6, 2014 at 9:35 am

Hi

I just requested reset of key #2. #1 is not activated on any website and has no button to reset.


Lorenzo Orlando Caum

  • Support Staff

December 6, 2014 at 7:40 pm

Hi Ray, your support license key ending in 3f was reset.

Follow the steps in the confirmation email to finish up the reactivation.


Lorenzo


Ray

December 7, 2014 at 5:15 am

Thanks Lorenzo.
No error message anymore.

Keep up the good work
Ray


Ray

December 9, 2014 at 5:43 am

Hi Lorenzo

Message is up again, no changes have been made during this time.
Please advice.

Thanks


Lorenzo Orlando Caum

  • Support Staff

December 9, 2014 at 7:31 am

Hi, do you have a staging and a live site? Moving between those with a single support license would cause the messaging to be displayed since those are actually two different sites.

I’ve reset it again.


Lorenzo


Ray

December 9, 2014 at 7:34 am

Hi

Nope. Plain site.
Re entered the key. Message is gone.

Will keep you posted if anything happens.

Thanks


Ray

December 18, 2014 at 6:41 am

Hi

The message is up again. No changes or working on the system.
Can you reset it again please?

Please advice.

Thanks
Ray


Lorenzo Orlando Caum

  • Support Staff

December 18, 2014 at 8:00 am

Hi, this seems to be happening every couple weeks for you. Could you share a list of plugins on your site?

Also, who is your web host?


Lorenzo

The support post ‘Only allows for automatic upgrades on one domain.’ is closed to new replies.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Lorenzo Orlando Caum 4 years, 10 months ago ago

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