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Ray
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December 5, 2014 at 11:24 am
Hi
I get the same message. We already reset one key and I entered another key of our business license.
For Mailchimp Plugin we get the same message.
Please advice.
Thanks,
Ray
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Josh
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December 5, 2014 at 12:08 pm
Hi Ray,
Is this site installed on a WordPress multisite network, or is this a single site?
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Ray
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December 5, 2014 at 12:37 pm
hi josh
its a single site installation.
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Josh
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December 5, 2014 at 1:57 pm
Hi Ray,
It sounds like both keys are attached to the same domain. Can you remove the key you have on there right now, then request a reset for both of your keys? We’ll reset them for free, you can stop after you do the request when it takes you to a checkout.
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Ray
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December 6, 2014 at 9:35 am
Hi
I just requested reset of key #2. #1 is not activated on any website and has no button to reset.
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Lorenzo Orlando Caum
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December 6, 2014 at 7:40 pm
Hi Ray, your support license key ending in 3f was reset.
Follow the steps in the confirmation email to finish up the reactivation.
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Lorenzo
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Ray
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December 7, 2014 at 5:15 am
Thanks Lorenzo.
No error message anymore.
Keep up the good work
Ray
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Ray
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December 9, 2014 at 5:43 am
Hi Lorenzo
Message is up again, no changes have been made during this time.
Please advice.
Thanks
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Lorenzo Orlando Caum
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December 9, 2014 at 7:31 am
Hi, do you have a staging and a live site? Moving between those with a single support license would cause the messaging to be displayed since those are actually two different sites.
I’ve reset it again.
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Lorenzo
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Ray
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December 9, 2014 at 7:34 am
Hi
Nope. Plain site.
Re entered the key. Message is gone.
Will keep you posted if anything happens.
Thanks
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Ray
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December 18, 2014 at 6:41 am
Hi
The message is up again. No changes or working on the system.
Can you reset it again please?
Please advice.
Thanks
Ray
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Lorenzo Orlando Caum
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December 18, 2014 at 8:00 am
Hi, this seems to be happening every couple weeks for you. Could you share a list of plugins on your site?
Also, who is your web host?
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Lorenzo
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