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elevate
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September 5, 2024 at 11:01 am
I have an event “Monday Hoops Night” – https://elevateyourgame.ca/events/elevate-monday-mini-hoops-night-boys-in-grade-2-3/ — and it seems when a user selects the “Hoops Night Reversible” optional question, it adds a second registration with their same details to the Event. “Hoops Night Reversible” is intended to just be a question that adds costs, not a 2nd registration entry.
How do I resolve?
Thanks.
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Garth
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September 5, 2024 at 11:13 am
Hi there,
Using the registration form questions to change prices is not a standard features of Event Espresso. Are you using some sort of price modifier add-on from a third party?
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elevate
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September 5, 2024 at 11:50 am
Hi. thanks for the quick reply. No extra add-ons. But as you see on the registration page I’ve got “Hoops Night Reversible” as an option. https://elevateyourgame.ca/events/elevate-monday-mini-hoops-night-boys-in-grade-2-3/
I didn’t intend that to be considered an actual registration, but an extra charge for a single registrant. Reviewing it again, it isn’t a simple extra question … it is setup as an “available ticket” for an event. … as I understood it, it was the only way to add and extra charge.
Is there a better to charge for the T-Shirt during registration?
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Tony
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September 5, 2024 at 12:03 pm
Hi there,
That’s correct, this isn’t a question, its a ticket so with that set up you are adding additional registrations in a group. You CAN set up the even to only require ONE set of registration questions with that set up, but it will still create 2 registrations in the back ground.
Is there a better to charge for the T-Shirt during registration?
For this, you have 2 choices currently.
Either setup you ticket types so the user selects 1 of those tickets but that single selection includes the add-ons, so…
Registration = $125
Registration + Hoops Night Reversible = $164.50
Registration + Hoops Night Reversible + Hoops Night Basketball = $194
Registration + Hoops Night Basketball = $154.50
The user then selects 1 of those tickets but as they are combined you’ll know which is which.
Or, another option is using a 3rd party add-on available here:
https://aparnascodex.com/downloads/price-modifier-for-event-espresso-4/
That add-on allows you to add values to question on the registration form, so rather than ticket types you’d have the Registration ticket and then ‘Hoops Night Reversible’ and ‘Hoops Night Basketball’ would be question on the reg form which if selected add values to the transaction.
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elevate
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September 7, 2024 at 1:04 pm
Thank you! That plugin recommendation is exactly what I needed. Now I want to delete the extra “ticket” from the event, but it says “Ticket price modifications are blocked …” as I’ve already have people that have purchased that ticket. How do I HIDE that ticket option for future people?
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elevate
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September 7, 2024 at 1:04 pm
Thank you! That plugin recommendation is exactly what I needed. Now I want to delete the extra “ticket” from the event, but it says “Ticket price modifications are blocked …” as I’ve already have people that have purchased that ticket. How do I HIDE that ticket option for future people?
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Tony
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September 9, 2024 at 3:51 am
Ah, yes. If you have registrations assigned to a ticket you can’t delete it as it would then break the relationship between the two.
So what you can do is set that ticket to be expired by setting the ticket end date to something in the past.
Here: https://monosnap.com/file/SfFiQKoWhdu3tx5WbDGZu4UO2UXJMy
Your site may be set to show expired tickets on the ticket selector which you can turn off in Event Espresso -> Events -> Templates (tabs above the table) -> Ticket Selector Template Settings
Set ‘Show Expired Tickets?’ to No and save.
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